Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.10 - $23.95
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a renowned senior living company dedicated to enriching the lives of its residents through compassionate care and supportive community living. Recognized repeatedly as a Great Place to Work by Activated Insights, this company has earned its reputation by fostering a positive culture that empowers its employees and promotes the health, happiness, and longevity of its senior residents. Sunrise Senior Living operates multiple communities that provide a variety of services designed to meet the unique needs of seniors, including assisted living, memory care, and skilled nursing. By joining Sunrise Senior Living, employees have the opportunity to contribute... Show More
Job Requirements
- high school diploma or equivalent
- experience in customer service roles
- strong communication and interpersonal skills
- ability to multitask and manage time effectively
- detail-oriented with good organizational skills
- basic computer proficiency
- ability to handle confidential information responsibly
- willingness to comply with safety procedures
- ability to participate in required training
- clear background and drug screening
- vaccination compliance as mandated by law
Job Qualifications
- high school degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and community applications
- ability to learn new software applications
- understanding of safety and regulatory compliance related to driving community vehicles when applicable
Job Duties
- oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact the director of sales, executive director, or department coordinator to meet prospective residents, families, or visitors
- greet potential job candidates and direct them to apply online or record their information
- answer incoming telephone calls and resident calls promptly with appropriate greetings
- take complete messages and communicate them to intended recipients
- provide community overview to callers and direct calls appropriately
- manage appointments for residents and family members
- send get well cards to residents in the hospital
- order memory flowers for deceased residents
- send sympathy cards to families
- order flowers and name plates for new residents
- order guest meals for move-in days
- maintain marketing and move-in packet inventory
- support director of sales with initial inquiry calls and customer relationship management
- keep desk and entry area neat and organized
- monitor and maintain cleanliness and stock in the Bistro area
- ensure music plays throughout the day
- ensure front desk coverage during absences
- partner with community team to ensure compliance with health and safety regulations
- practice safety procedures including PPE and fire extinguishers
- maintain resident and team member rosters and work schedules for emergencies
- champion safety programs
- respond to emergencies as per policies
- ensure guest and resident sign-in
- maintain high-risk elopement list
- update resident phone list and rosters daily
- prepare meal tickets and tally meal counts
- collect and process meal ticket money
- organize and distribute mail
- collect and distribute newspapers
- post daily menu
- maintain resident miscellaneous credits forms
- assist with recruitment process and administrative duties
- monitor and order office supplies
- track and disperse paychecks
- participate actively as team member committed to goals
- demonstrate team member credo in daily interactions
- commit to service principles
- contribute to engagement programs
- attend meetings
- maintain compliance with required training
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink - a focused job platform for restaurants and hotels.
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