Concierge

Pueblo, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.21 - $19.01

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

sick leave

Holiday pay

myFlexPay

Tuition Reimbursement

Job Description

Sunrise Senior Living is a leading provider of senior living communities dedicated to enhancing the lives of seniors by empowering them to live longer, healthier, and happier lives. Renowned for its compassionate care and supportive environment, Sunrise has been repeatedly certified as a Great Place to Work by Activated Insights, an accolade it has earned eight times, highlighting its exceptional organizational culture and workplace environment. As a company, Sunrise Senior Living prioritizes meaningful interactions, community involvement, and the well-being of both its residents and employees.

Joining Sunrise Senior Living means becoming part of a mission-driven team where your unique skil... Show More

Job Requirements

High school diploma or GED
Proven experience in customer service roles
Proficiency in Microsoft Office and related software
Ability to manage multiple priorities effectively
Strong interpersonal and communication skills
Commitment to safety and adherence to protocols
Must complete and pass required health screenings and drug test
Ability to work collaboratively as part of a team

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new software applications
Strong communication skills both written and verbal
Good organizational, time management, and follow-through abilities
Accurate record-keeping skills
Good judgment, problem-solving, and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extending warm welcomes and ensuring safety protocols are in place
Contact Director of Sales, Executive Director, or Department Coordinator to assist prospective residents, families, or visitors with minimal wait times
Greet potential job candidates and assist in the recruitment process by directing them to apply online or entering their information into the Applicant Tracking System
Answer incoming telephone and resident calls promptly with appropriate greetings and transfer calls as needed
Take and communicate accurate messages to intended recipients
Provide community overviews to callers and direct them to relevant contacts
Manage appointments for residents and family members, including hairdresser and transportation scheduling
Send get well and sympathy cards to residents and families as appropriate
Order flowers, name plates, and guest meals for new resident move-ins
Maintain marketing and move-in packet inventories
Support sales and marketing efforts by handling initial inquiries and assisting with lead tracking database entry
Keep the front desk and Bistro areas clean, organized, and stocked with refreshments
Ensure music plays throughout the day
Monitor safety and risk management by promoting compliance with health and safety regulations and practicing safety procedures including use of PPE and emergency protocols
Maintain resident and team member rosters and emergency schedules
Enforce safe leaving programs and sign-in/out procedures
Update and manage various administrative logs and records, including resident contact lists, meal tickets, mail distribution, and office supplies
Assist with team member paycheck tracking and distribution
Participate actively in team meetings, training, and engagement initiatives
Maintain compliance with mandatory training and regulatory requirements
Perform other assigned duties as needed

Restaurants and hotels use OysterLink to hire.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

You may be also interested in: