Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.30 - $24.15
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Tuition Reimbursement
Flexible pay options
Job Description
Sunrise Senior Living is a renowned provider of senior living services, dedicated to empowering residents to lead longer, healthier, and happier lives. With a strong commitment to creating a supportive and fulfilling environment, Sunrise has been certified as a Great Place to Work by Activated Insights for the eighth consecutive time, underscoring its reputation as a top-tier employer with a valued workplace culture. The organization operates a vibrant community, The Stratford, where team members play a vital role in delivering exceptional care and services to residents and their families. As a company, Sunrise Senior Living emphasizes meaningful relationships, continuous growth,... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to work collaboratively as part of a team
- Strong communication skills
- Good organizational skills
- Willingness to comply with drug testing and health screening requirements
- Ability to maintain safety protocols and confidentiality
- Willingness to attend training and development sessions
- Ability to handle multiple priorities efficiently
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- Ability to handle multiple priorities
- Possess written and verbal skills for effective communication
- Demonstrate good organizational, time management, and follow through skills
- Possess accurate record keeping skills
- Demonstrate good judgment, problem solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two-three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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