Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
The Resort at Pelican Hill, located in the picturesque Newport Beach, California, is a prestigious luxury resort that provides its guests with an exceptional experience marked by elegance and impeccable service. Set against the stunning backdrop of the Pacific coastline, the resort is known for its beautiful architecture, lush landscapes, and world-class amenities, making it a premier destination for travelers seeking sophistication and relaxation. With a dedication to excellence, the Resort at Pelican Hill combines timeless grandeur with modern luxury, catering to guests with discerning tastes in hospitality.
The Resort at Pelican Hill is now seeking a dedicated Guest Servi... Show More
The Resort at Pelican Hill is now seeking a dedicated Guest Servi... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods or entire shifts
- Ability to move, lift, carry, push, pull, and place objects up to 10 pounds without assistance
- Willingness to complete safety training and certifications
- Adherence to company policies and procedures
- Professional personal appearance and hygiene
- Ability to maintain confidentiality of proprietary information
- Capability to assist individuals with disabilities
- Clear telephone etiquette
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience necessary
- Excellent communication skills
- Ability to use professional language in written and verbal communication
- Customer service orientation
- Ability to work collaboratively in a team environment
Job Duties
- Respond to guest requests for special arrangements or services such as transportation, reservations, dry cleaning
- Follow up on special requests from guests with unique needs to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and surrounding area amenities including events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individuals or departments like Bellperson or Housekeeping to resolve guest calls or problems
- Review shift logs and document pertinent information in logbooks
- Monitor club lounge for seating availability, service quality, safety, and guests' well-being
Job Qualifications
Experience
No experience required
Job Location
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