Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Career development opportunities
Job Description
The Resort at Pelican Hill, located in the picturesque coastal city of Newport Beach, California, is a luxury destination known for its stunning architecture, world-class amenities, and exceptional guest services. This resort embodies the epitome of Southern California's elegance and sophistication, offering guests a memorable retreat with breathtaking ocean views, exquisite dining options, championship golf courses, and a serene spa experience. Nestled amidst 504 acres of natural beauty, The Resort at Pelican Hill promises an exclusive environment where guests can relax, rejuvenate, and immerse themselves in unparalleled luxury.
This full-time position in Rooms & Guest Services Operations is a n... Show More
This full-time position in Rooms & Guest Services Operations is a n... Show More
Job Requirements
- High school diploma or equivalent
- No prior work experience required
- No supervisory experience required
- No license or certification required
Job Qualifications
- High school diploma or equivalent
- Strong communication skills
- Ability to handle multiple guest requests simultaneously
- Proficient in providing accurate information about hotel and local amenities
- Ability to operate telephone systems and adhere to telephone protocols
- Customer service experience preferred
- Capable of maintaining professionalism and confidentiality
- Ability to work as part of a team and support team objectives
- Detail-oriented with good documentation skills
- Understanding of safety protocols and willingness to participate in safety training
Job Duties
- Attend to guest requests for special preparations or services such as transportation, reservations, laundry service by arranging or identifying appropriate vendors
- Attend to special requests from guests with exceptional needs and follow up to ensure satisfaction
- Gather, summarize and provide information to guests about the hotel and local area amenities including special events and activities
- Attend, log and process all guest calls, messages, requests, inquiries or concerns
- Contact appropriate person or department such as Bell Services or Housekeeping to resolve guest calls, requests or issues as necessary
- Review employee shift logs and daily memo books and document pertinent information in records
- Monitor seat availability, service, safety and guest well-being in the club lounge
- Report accidents, injuries and unsafe work conditions and participate in safety training and obtain certifications
- Comply with all company policies and procedures, maintain a neat and professional appearance and personal grooming, maintain confidentiality of proprietary information and protect company assets
- Greet and acknowledge all guests according to company standards, anticipate service needs and fulfill them, assist persons with disabilities and thank guests with genuine appreciation
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and adhere to telephone protocols
- Foster and maintain positive working relationships with others, support team goals and respond appropriately to concerns from other employees
- Adhere to quality assurance standards
- Stand, sit or walk for extended periods during the workday
- Move, lift or carry objects weighing 10 pounds or less
- Perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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