Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
friendly work environment
Job Description
The Bungalows at Springfield East is a distinguished senior living community dedicated to providing upscale and compassionate living experiences for its residents. As part of the Phoenix Senior Living family, this community emphasizes a resident-centered approach that fosters independence, dignity, and a welcoming environment for seniors. Known for its beautiful bungalows and thoughtfully designed spaces, the community ensures residents feel at home while enjoying a vibrant and supportive atmosphere. With an emphasis on personalized care, recreational activities, and social connections, The Bungalows at Springfield East create a unique lifestyle that caters to seniors' physical, emotional, and social well-being.
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Job Requirements
- High school diploma or GED
- proven customer service experience
- knowledge and experience in the senior living industry preferred
- valid Class E license or ability to obtain at employer's expense
Job Qualifications
- High school diploma or GED
- proven customer service experience and skills
- knowledge and experience in the Senior Living Industry preferred
- valid Class E driver's license or ability to obtain
- effective communication skills
- ability to handle multiple tasks simultaneously
- basic computer proficiency
Job Duties
- Oversees the community entry area for visitors, guests and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guests
- contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families, or visitors, and ensures wait times are minimal
- greets potential candidates interested in learning more about Phoenix careers and job openings in the community
- directs candidates to apply online or captures the candidate's information onsite to launch the recruitment process
- answers incoming calls and resident calls within two to three rings with the appropriate community greeting message and identification
- takes complete messages with pertinent information such as name, number, message, time, date as appropriate and communicates messages to the intended recipient
- offers and provides a community overview to the caller, determines who to forward the caller to, and notifies the caller who they are being transferred to, and announces the caller to the community associate
- manages appointments for residents and family members, such as but not limited to hairdresser, transportation, and other services
- sends get-well cards to residents in the community obtaining community leaders' signatures before delivering cards
- sends sympathy cards to families and or responsible parties as needed obtaining community leaders' signatures before delivering cards
- monitors the Bistro area for stocked refreshments, cleanliness, music, and overall atmosphere
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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