Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.20 - $16.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a nationally recognized provider of senior living services, committed to creating vibrant communities where residents can experience longer, healthier, and happier lives. With a strong dedication to quality care and community engagement, Sunrise Senior Living has once again been certified as a Great Place to Work by Activated Insights, marking the eighth occasion they have received this esteemed designation. This recognition highlights the exceptional workplace culture and supportive environment fostered within their communities, making Sunrise a desirable employer and service provider in the senior care industry.
Sunrise at Huntcliff Summit II is seeking a Conc... Show More
Sunrise at Huntcliff Summit II is seeking a Conc... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new software applications
- Good communication and organizational skills
- Ability to handle multiple tasks simultaneously
- Commitment to safety protocols and occupational health standards
- Completion and passing of drug and health screenings as required
- Compliance with vaccination mandates based on legal requirements
- Completion of required training and certifications
- If applicable, signed Driver job description and understanding of driving duties.
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Excellent written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record keeping skills
- Good judgment, problem solving and decision-making skills
- Ability to handle multiple priorities
- Commitment to teamwork and engagement
- Familiarity with occupational health and safety practices
- As applicable, signed Driver job description and understanding of safety duties for those driving Sunrise vehicles.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure minimal wait times
- Greet potential candidates interested in Sunrise careers and direct them to apply online or capture information into the Applicant Tracking System to launch recruitment
- Answer incoming telephone and resident calls promptly with appropriate greeting and identification
- Take complete messages with pertinent information and communicate to intended recipients
- Offer community overview to callers and direct calls appropriately
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital and order Memory Flower for residents who have passed away
- Send sympathy cards to families as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family on move-in day
- Create and maintain marketing and move-in packet inventory
- Support Director of Sales with inquiry calls and CRM lead tracking entry
- Keep desk and entry area neat and organized
- Monitor Bistro cleanliness, ensure refreshments and music availability, maintain popcorn machine and restock snacks
- Ensure front desk coverage during absence
- Partner with community team to ensure compliance with occupational health and safety regulations
- Practice safety procedures including PPE, fire extinguishers, SDS, and Lockout Tagout
- Maintain Resident and Team Member Rosters and schedules for emergencies
- Champion Safe Leaving Program and monitor high-risk elopement list
- Respond to emergencies as per policies
- Ensure all guests and residents sign in and out appropriately
- Update resident phone list and roster daily
- Prepare and tally meal tickets
- Collect and process meal ticket money
- Organize and distribute mail and newspapers
- Post daily menu on menu board
- Maintain resident form for miscellaneous credits
- Assist Business Office Coordinator with recruitment and administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member
- Demonstrate Team Member Credo and Principles of Service
- Engage in team member engagement initiatives
- Attend meetings and maintain training compliance
- Perform other assigned duties.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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