Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $25.20
Work Schedule
Standard Hours
Benefits
Insurance enrollment
Paid Time Off
Holiday pay
401(k)
Hotel and travel discounts
Professional development opportunities
promotion opportunities
Job Description
First Hospitality is a reputable hotel development, investment, and management company headquartered in Chicago, established in 1985. Known for its forward-thinking approach, First Hospitality aims to create value for all stakeholders through excellence and innovation. The company prides itself on fostering an inclusive and collaborative work environment where diversity is not only respected but celebrated. This commitment helps First Hospitality attract and retain a high-performing workforce that can effectively meet the unique and varying needs of its diverse clientele across all its properties. As an Equal Opportunity Employer, First Hospitality is dedicated to fairness, flexibility, and a culture that supports... Show More
Job Requirements
- Sit at a desk and work on a computer for prolonged periods
- Must be able to lift up to 15 pounds at times
Job Qualifications
- At least two years of hotel guest services experience highly preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite or related software
- Excellent problem-solving and critical thinking skills
- Must have a positive attitude with the ability to remain flexible and patient
- Excellent organizational and multitasking skills
- Excellent administrative skills
Job Duties
- Provide information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities
- Arrange sightseeing and other tours
- Acquire tickets to special events or make reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments
- Run appropriate errands for guests and pick up or deliver a variety of items
- Provide a variety of business services such as shipping packages and assisting with printing needs
- Receive, store, and/or deliver mail and luggage
- Acquire daily care items such as toiletries, for guests and patrons
- Plan and schedule special events, parties, or meetings
- Fulfill unusual requests such as arranging adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items
- Arrange for interpreters or translators when needed
- Develop and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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