Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $15.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
WellQuest Living is a renowned senior living community dedicated to providing exceptional life experiences for its residents through quality care, engaging activities, and outstanding customer service. With a commitment to fostering a supportive and vibrant environment, WellQuest Living blends compassionate care with enriching programs designed to enhance the well-being, comfort, and happiness of every resident. The community emphasizes safety, respect, and a high standard of living, catering to the diverse needs of seniors who seek comfort and active lifestyles in a welcoming atmosphere. WellQuest Living stands out as a leader among senior living providers, operating multiple communities with a focus... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Ability to communicate effectively
- Basic computer proficiency
- Strong interpersonal skills
- Ability to handle emergency situations
- Ability to multitask and prioritize tasks
- Professional appearance and attitude
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Familiarity with office equipment and clerical procedures
- Knowledge of senior living community services is a plus
- Professional and courteous demeanor
- Basic computer skills
- Ability to handle emergency situations calmly
- Excellent organizational skills
Job Duties
- Provide all residents, guests and visitors exceptional customer service during every interaction whether in-person or via the telephone
- Learn and know all residents by name
- Greet all residents and visitors and provide information about the property
- Assist residents, family members and guests with general requests
- Arrange tours of the property for visitors
- Answer telephones, record and channel information and direct calls
- Display knowledge of services, programs and pertinent property information
- Manage mail meter, stamps, copying and office operations tasks
- Process incoming mail and distribute to appropriate mailboxes
- Take dining, activities and transportation reservations accurately
- Receive and record maintenance work order requests
- Monitor emergency alert system and respond immediately
- Maintain the resident notice binder and reception area
- Arrange parking and retrieval of valet cars
- Fulfill personal concierge requests such as restaurant reservations and directions
- Perform clerical duties for property staff
- Support marketing efforts through positive interaction
- Communicate observed or suspected resident changes to supervisors
- Maintain a safe and secure environment
- Encourage teamwork and support a positive professional image
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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