Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.80 - $19.80
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a renowned and trusted provider of senior care, dedicated to empowering residents to live longer, healthier, and happier lives. Founded on the principle that each life has sacred value, Sunrise Senior Living consistently fosters a warm, welcoming, and engaging environment where residents, their families, and team members can thrive. The company has repeatedly been recognized for its exceptional workplace culture, having been certified as a Great Place to Work for the eighth time by Activated Insights. This distinction highlights Sunrise Senior Living as a special community and extraordinary place to work, with a deep commitment to... Show More
Job Requirements
- High School degree/GED
- proven customer service experience
- proficiency with Microsoft Office and related computer applications
- ability to learn new software
- excellent communication skills
- good organizational, time management, and follow-through skills
- accurate record-keeping capability
- sound judgment, problem solving, and decision-making skills
Job Qualifications
- High School degree/GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- able to understand and perform safety and regulatory compliance duties related to driving a Sunrise vehicle if applicable
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- take complete messages with pertinent information and communicate messages to the intended recipient
- offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- manage appointments for residents and family members such as hairdresser and transportation
- send get well cards to residents in the hospital
- order Memory Flower for any residents that have passed away
- send sympathy cards to families and/or responsible parties as needed
- order flowers and name plates for new residents prior to move-in
- order guest meals for resident and family for day of move-in
- create and maintain marketing and move-in packet inventory
- support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
- perform administrative duties pertaining to the resident move-in process
- keep desk and entry area neat and organized
- check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available, maintain and clean the popcorn machine daily, and restock as necessary
- keep music playing throughout the day
- ensure that another team member covers the front desk when stepping away to complete duties
- partner with community team to ensure compliance with occupational health and safety requirements and promote risk management programs and policies
- practice safety procedures at all times including use of PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout
- maintain resident roster, team member roster, and current work schedules for emergency procedures
- champion the Safe Leaving Program by ensuring safety of residents while meeting Sunrise Service Standards
- respond to emergencies as per policies
- ensure guests and residents sign in and out appropriately
- maintain a high-risk elopement list with photograph at front desk
- maintain heightened awareness of entry and exit of all residents
- update resident phone list and roster daily, move-in and move-out register, and guest sign-in logs as necessary
- prepare meal tickets for team members and family members and tally meal count sheets
- collect meal ticket money and process according to business control procedures
- organize and distribute mail to residents, Executive Director, and Department Coordinators
- collect and distribute resident and community newspapers
- post and display the Daily Menu on Menu Board
- maintain resident form for miscellaneous credits
- assist Business Office Coordinator/HR Designee with recruitment process and data entry
- monitor and order office supplies
- track and disperse team member paychecks
- participate actively as a team member and work toward team goals
- demonstrate Team Member Credo in daily interactions
- commit to serving residents and guests through Principles of Service
- contribute to customer and team member engagement programs
- attend regular meetings and maintain compliance in required training
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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