Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee wellness programs
Job Description
Hotel Drover is proudly recognized as the Travel + Leisure #1 property in the Dallas-Fort Worth (DFW) area, embodying the true spirit of Texas hospitality. Situated in the historic Fort Worth Stockyards, Hotel Drover is named in honor of the legendary cowboys who drove cattle across the plains, paying tribute to the region's rich western heritage. As an Autograph Collection® property, it offers guests a unique blend of rustic charm and modern luxury, introducing an authentic Texas experience at every turn. The establishment welcomes visitors with warm, genuine hospitality, combining traditional values with contemporary comforts to create an extraordinary stay... Show More
Job Requirements
- Passion for creating amazing experience for our guests
- Strong prioritization and organization skills
- Creative thinking and strategic skills
- Thoughtful communicator with excellent written and verbal skills
- Strong interpersonal and relationship building abilities
- passion for collaboration and providing administrative support
Job Qualifications
- Available to work a varied schedule that will include evenings, weekends and holidays
- Excellent written and verbal communication skills
- Organized and detail oriented with the ability to be flexible
- Must possess the ability to handle stressful situations in a calm, professional manner
- Strong computer skills
- Opera PMS experience preferred
Job Duties
- Embody the shared values of Hotel Drover
- Ability to manage multiple priorities and calmly deliver results in a demanding, fast paced environment
- Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards
- Promptly answer, record, and process all guest calls, messages, requests, questions, or concerns
- Respond promptly and thoughtfully to guest requests or complaints, and take appropriate action and follow up
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Assist guests with directions and information regarding property and local areas of interest
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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