Job Overview
Compensation
Type:
Hourly
Rate:
Exact $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
This employment opportunity is with a reputable assisted living community dedicated to providing exceptional support and care to its residents. The community prides itself on delivering a warm, safe, and welcoming environment for prospective and current residents as well as their families. It is renowned for its attentive services, high standards of care, and vibrant community activities that enhance the quality of life for seniors in a comfortable and nurturing setting. The company fosters an inclusive atmosphere that values respect, dignity, and kindness among residents and staff alike, creating a supportive culture that extends beyond basic assistance to genuine companionship... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or reception role
- Excellent verbal and written communication skills
- Ability to multitask and prioritize duties
- Basic computer skills and familiarity with office equipment
- Knowledge of emergency procedures and ability to respond calmly
- Ability to work flexible hours as needed
- Commitment to upholding company policies and confidentiality standards
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or reception preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Familiarity with basic administrative duties and record keeping
- Proficiency with telephone systems and radio communications
- Basic knowledge of emergency response protocols
- Ability to maintain confidentiality and adhere to privacy regulations
- Comfortable interacting with elderly residents and their families
- Professional appearance and demeanor
Job Duties
- Welcome visitors, prospective residents, and family members with a warm and courteous demeanor
- Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department
- Take accurate messages as necessary
- Provide general information about the assisted living community and its services to callers and visitors
- Monitor all visitors, third party providers and residents and ensure that they sign in and out of community
- Operate and use appropriately the radio communications system
- Accept and sign for overnight packages and call department to inform them of the delivery
- Make PA announcements as required by administration
- Wear proper and clean company uniform
- Receive incoming sales inquiries, whether by phone or in-person visits
- Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry
- Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, sort and distribute interoffice mail
- Ensure that the front desk area and lobby is tidy and presentable
- Accept monthly resident rent checks on behalf of the accounting office
- Accept maintenance work orders
- Engage with prospective residents and their families to understand their needs and interests
- Provide assistance to residents and their families with their inquiries, requests, and concerns
- Offer guidance and information on community activities, events, and amenities
- Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook
- Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation
- Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty
- Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members
- Knowledge of security/fire alarm systems and procedures
- Monitor security and emergency call systems
- Knowledge of appropriate response to emergency situations
- Maintain home base at the front desk during an emergency
- Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines
- Stay updated with information related to the assisted living community's services
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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