Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.00
Work Schedule
Fixed Shifts
Benefits
Tuition Reimbursement
Employee Referral Bonus
health benefits
vision benefits
Dental benefits
401(k) with match
Employee engagement and culture committee
company sponsored life insurance
Employee assistance program (EAP) resources
Job Description
Join our team at West Chester Rehabilitation and Healthcare Center, a prominent 180-bed Sub-Acute and Long-Term Care facility located in a welcoming community. Supported proudly by Marquis Health Consulting Services, West Chester Rehabilitation and Healthcare Center is dedicated to providing compassionate, high-quality care to its residents. Our facility is thoughtfully designed with beautiful common spaces that create a home-like environment, making it not only a comfortable place for residents but also a positive and collaborative workplace for the staff. We emphasize a culture of respect, support, and empowerment so that every employee feels valued and can contribute meaningfully to our... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Experience in healthcare environment
- Strong communication skills
- Ability to multitask
- Professional demeanor
- Reliable attendance
- Ability to follow instructions
- Problem-solving skills
Job Qualifications
- Previous experience in customer service-related field required
- Experience in healthcare setting required
- Exceptionally strong customer service orientation, presence and perspective
- Knowledge of customer service strategies and tactics
- Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization
- Excellent verbal and written communications skills and phone etiquette
- Experience in dealing with multiple demands simultaneously
- Ability to deal with people of varying personalities and temperaments
- Ability to take initiative to resolve immediate problems
Job Duties
- Answering and transferring all incoming calls in a courteous and professional manner
- Giving information, direction and other appropriate assistance to residents, staff, guests and vendors
- Performing a variety of clerical duties as assigned
- Greeting potential residents, families, visitors
- Managing both external and internal calls, taking and communicating messages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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