Concierge

Oakland, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $21.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

mental health benefits

prescription benefits

Paid Time Off

401(k) savings plan

short-term disability

long-term disability

Life insurance

Job Description

Belmont Village Albany is part of Belmont Village Senior Living, a prominent organization that owns, manages, and operates luxury senior living communities throughout the United States and Mexico City, Mexico. Known for its commitment to creating a high-quality living experience for seniors, Belmont Village Albany cultivates a welcoming and supportive environment that promotes the well-being and thriving of its residents. The company prides itself on employing diverse, hands-on, and fast-paced teams who are dedicated servant leaders aligning with core values such as Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. Belmont Village also emphasizes the importance of career growth, internal... Show More

Job Requirements

High school diploma or equivalent
Proven experience with a multi-line phone system with demonstrated professional phone etiquette
Demonstrated proficiency with MS Office applications to perform job-related tasks
Must be able to communicate clearly in verbal and written English
Demonstrates initiative with advanced critical thinking skills
Proven administrative and organizational skill set
Professional, pleasant and team oriented attitude
Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Job Qualifications

High school diploma or equivalent
Proven experience with a multi-line phone system with demonstrated professional phone etiquette
Demonstrated proficiency with MS Office applications to perform job-related tasks
Must be able to communicate clearly in verbal and written English
Demonstrates initiative with advanced critical thinking skills
Proven administrative and organizational skill set
Professional, pleasant and team oriented attitude

Job Duties

Greet residents, visitors and staff warmly
Manage and direct incoming phone calls efficiently and professionally
Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
Log and coordinate distribution of packages as appropriate
Collaborate with various departments to promote effective communication
Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
Record maintenance work order requests through an electronic record system
Maintain an organized workspace to promote efficiency and preserve first appearance impressions
Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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