Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
flexible scheduling
Job Description
RKW Residential is a prominent property management company recognized for delivering exceptional residential living experiences. With a strong commitment to fostering diverse and inclusive communities, RKW Residential manages a range of residential properties that combine comfort, convenience, and quality service for their residents. The company values professionalism, community engagement, and excellence in customer service, which positions it as a leader in the property management industry geared toward tenant satisfaction and operational efficiency.
The Concierge role at RKW Residential is a pivotal position that embodies the frontline interaction between the residents and the community services offered. This non-exempt position report... Show More
The Concierge role at RKW Residential is a pivotal position that embodies the frontline interaction between the residents and the community services offered. This non-exempt position report... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of experience in customer service or related fields preferred
- excellent communication and interpersonal skills
- ability to multitask and manage competing priorities
- proficiency with Microsoft Office Suite
- basic knowledge of property management software preferred
- ability to lift and/or move up to 25 pounds occasionally
- ability to sit, stand, and walk for extended periods
- commitment to providing exceptional customer service
- adherence to safety protocols and emergency procedures
- willingness to work in a diverse and inclusive environment
Job Qualifications
- High school diploma or equivalent
- associate's degree in hospitality, business, or a related field preferred
- 1-2 years of experience in customer service, hospitality, or property management preferred
- excellent communication and interpersonal skills, with a strong focus on customer service
- ability to multitask and manage competing priorities in a fast-paced environment
- proficiency in Microsoft Office Suite and property management software such as RealPage, Yardi is a plus
- strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy
- a positive attitude and a commitment to providing exceptional service to residents and guests
Job Duties
- Greet residents and guests warmly, providing assistance with inquiries and requests in a friendly and professional manner
- address and resolve resident concerns promptly, ensuring a high level of satisfaction and engagement
- coordinate various services for residents, including maintenance requests, package deliveries, and transportation arrangements
- liaise with vendors and service providers to ensure timely and efficient service delivery
- organize and promote community events and activities to foster resident interaction and engagement
- maintain a welcoming environment by ensuring common areas are clean, organized, and well-maintained
- maintain accurate records of resident interactions, service requests, and community events
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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