Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
The Retreat at Cascade is a distinguished senior living community dedicated to providing a compassionate, engaging, and supportive environment for its residents. Known for prioritizing the well-being and comfort of seniors, The Retreat at Cascade combines a welcoming atmosphere with a comprehensive range of supportive services and amenities tailored to meet the unique needs of each resident. This community fosters a sense of belonging and family through its warm, home-like setting, where safety, dignity, and quality of life are paramount. The team at The Retreat at Cascade strives to create a vibrant, respectful environment by employing professional, caring staff who... Show More
Job Requirements
- High school diploma or GED required
- proven customer service experience and skills
- knowledge and experience in the senior living industry preferred
Job Qualifications
- High school diploma or GED
- proven customer service experience and skills
- knowledge and experience in the senior living industry preferred
Job Duties
- Oversees the community entry area for visitors, guests, and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guests
- contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families, or visitors and ensures wait times are minimal
- greets potential candidates interested in learning more about Phoenix careers and job openings at the community, directs candidates to apply online or captures the candidate's information onsite to launch the recruitment process
- answers incoming calls and resident calls within two - three rings with the appropriate community greeting message and identification
- takes complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient
- offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announces the caller to the community associate
- manages appointments for residents and family members such as but not limited to hairdresser, transportation, others
- sends get well cards to residents in the community (obtain community leaders signatures before delivering card)
- sends sympathy cards to families and/or responsible parties as needed (obtain community leaders signatures before delivering card)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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