Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.75
Work Schedule
Day Shifts
Weekend Shifts
Benefits
ballpark discounts
Recognition Program
Incentives
Inclusive training
development opportunities
Job Description
American Family Field is a premier sports and entertainment venue, home to the Milwaukee Brewers Major League Baseball team. Renowned for its fan-friendly atmosphere and state-of-the-art facilities, the ballpark draws thousands of visitors each game day, creating an environment where outstanding customer service is essential. Operated as part of the larger Milwaukee Brewers organization, the field is committed to providing an exceptional fan experience that embodies community spirit, inclusivity, and teamwork. The venue features a variety of premium areas, including suites and exclusive seating sections, designed to offer guests memorable and comfortable game day experiences. With a focus on professional... Show More
Job Requirements
- high school diploma or equivalent
- 1 or more years of experience in customer service or related field
- ability to communicate effectively with diverse groups
- strong interpersonal skills
- positive attitude and professionalism
- ability to work effectively as part of a team
Job Qualifications
- 1 or more years of experience in customer service or related field
- exceptional communication skills
- strong time management skills
- excellent organizational skills
- prior hospitality experience preferred
Job Duties
- be a welcoming friendly and knowledgeable resource for all guests
- answer general ballpark questions contact Delaware North Sportservice for guests' food and beverage requests provide suite guest passes and check scan tickets
- learn and maintain a thorough understanding of the ballpark and its amenities
- collaborate effectively with fellow team members
- consistently demonstrate a positive attitude with both guests and colleagues
- provide timely solutions to guests' needs by using resources that include a comprehensive information binder contacting other staff via a telephone and enlisting the help of other game day staff in your area
- report any escalated concerns or safety issues to supervisor while on duty
- assist with on-going improvement efforts by providing constructive feedback to the Premium Services staff
- at the final out assist with suite closing procedures by providing clients with reminders as to when the suites close offering assistance in leaving the suite and thanking guests for coming as they are directed toward exits
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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