Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee wellness programs
Job Description
The St. Regis Bal Harbour Resort, located at 9703 Collins Ave, Bal Harbour, Florida, is a prestigious luxury hotel known for its timeless glamour combined with a modern spirit of innovation. Part of the esteemed St. Regis Hotels & Resorts brand, which operates over 50 luxury hotels and resorts around the world, the Bal Harbour Resort offers its guests exquisite experiences with unparalleled service standards. The history of the St. Regis brand dates back to the early 20th century with the debut of the St. Regis New York, created by John Jacob Astor IV. Today, the brand continues to emphasize... Show More
Job Requirements
- High school diploma or equivalent GED
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for prolonged periods
- Ability to lift or transport objects up to 10 pounds
- Willingness to comply with company policies and procedures
- Legal authorization to work in the United States
Job Qualifications
- High school diploma or equivalent GED
- Ability to communicate clearly and professionally
- Strong customer service skills
- Basic computer literacy
- Ability to work effectively in a team environment
- Fluent in Spanish and English preferred
- Attention to detail and organizational skills
Job Duties
- Attend to special service requests such as transportation, reservations, and laundry by making arrangements or identifying appropriate providers
- Address special needs of guests with exceptional requirements and follow up to ensure satisfaction
- Gather, summarize, and provide guests with information about the hotel and surrounding amenities including special events
- Attend, register, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate person or department such as Bell Services or Housekeeping to resolve guest calls, requests, or issues
- Review employee shift logs and daily memo books and document relevant information in records
- Oversee seating availability, service, safety, and wellbeing of guests in the Club Lounge
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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