Job Overview
Employment Type
Temporary
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
The Jefferson Hotel, located in Richmond, VA, is a renowned luxury hotel that prides itself on delivering exceptional guest experiences through outstanding service and hospitality. Established as a landmark in the city, The Jefferson Hotel offers an inviting blend of historic charm and modern elegance, attracting travelers who seek both comfort and sophistication. With its prime location, exquisite amenities, and a commitment to guest satisfaction, this hotel continues to be a preferred destination for visitors to Richmond from around the world. The Jefferson boasts a rich heritage, a welcoming atmosphere, and a dedicated team that works diligently to exceed expectations,... Show More
Job Requirements
- Must be able to work any day of the week, including weekends and holidays, on shifts between 7:00 AM and 11:00 PM
- Must have a valid Virginia driver's license with a clean driving record (0+ points)
- Must have or be willing to develop expert-level familiarity with Richmond's dining, entertainment, cultural attractions, and transportation
- Must be well-groomed, polished, dependable, and service-focused
Job Qualifications
- Excellent verbal communication and interpersonal skills
- Highly organized with strong follow-through and attention to detail
- Calm, resourceful problem-solver who thrives in a fast-paced environment
- Research-oriented, with the ability to investigate and provide thoughtful options for guest needs
- Knowledge of the Richmond area or willingness to learn quickly and continuously
- Comfortable collaborating with internal departments and external partners
- Previous concierge, front desk, or luxury hospitality experience is preferred
Job Duties
- Greet and welcome all guests with warmth, professionalism, and a high standard of service
- Provide accurate, timely, and personalized recommendations for restaurants, events, shopping, transportation, and local experiences
- Respond to all guest inquiries and requests within two hours, utilizing strong follow-up and attention to detail
- Conduct research to fulfill unique or specific guest requests
- go beyond standard suggestions when needed
- Maintain up-to-date knowledge of hotel amenities, facilities, and daily events to ensure clear guest communication
- Coordinate and book reservations for dining, spa services, tours, limousines, car rentals, floral deliveries, and more
- Build and maintain professional relationships with other concierges in the Richmond area to exchange recommendations and insights
- Serve as a liaison between guests and all hotel departments to ensure prompt, seamless service delivery
- Demonstrate understanding of and collaboration with the duties and workflows of other Guest Services roles to improve internal coordination
- Keep the concierge desk tidy, fully stocked with current brochures, maps, and materials
- Answer phones, assist with reservations, tag/store luggage, and help with general guest inquiries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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