Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Disability insurance
Job Description
Mather is a renowned organization dedicated to enhancing the quality of life for older adults through exceptional retirement living and personalized services. Known for its commitment to innovative and compassionate care, Mather creates vibrant communities where residents can enjoy meaningful and engaging lifestyles. With a strong focus on service excellence and resident satisfaction, Mather continuously strives to improve the experience of those living in its communities by fostering an environment of respect, care, and connection. The organization embraces innovative approaches and values collaboration among its staff to deliver outstanding programs and services that enrich residents' lives.
The Concierge Coordi... Show More
The Concierge Coordi... Show More
Job Requirements
- College education or equivalent
- experience working with older adults
- willingness to be part of a self-directed team
- service orientation with excellent interpersonal skills
- ability to multi-task
- proficiency in MS Office
Job Qualifications
- College education or equivalent
- experience working with older adults
- willingness to be part of a self-directed team
- service orientation with excellent interpersonal skills
- ability to multi-task
- proficiency in MS Office
- prior concierge services experience preferred
- background or interest in music, art, or therapeutic activities preferred
Job Duties
- Coordinates concierge schedule and daily tasks
- maintains systems for secure storage and distribution of keys and key cards
- provides administrative support for update and distribution of directories, concierge handbook, safety and emergency procedures, parking assignments, and training materials
- listens to resident concerns and requests, guides to existing solutions, communicates issues to appropriate centers, and follows up to ensure positive experiences
- maintains system to receive, record, store, and distribute information
- provides transportation reservations
- maintains daily check log and service log
- completes incident reports for emergencies and communicates non-emergency information efficiently
- ensures proper programming and functioning of emergency pendants, responds to pendant alarms, and monitors building entrances for safety and security
- coordinates guest suite processes including reservations, check-in/out, key cards, housekeeping, calendars, reminders, and billing summaries
- identifies areas for improvement and participates in quality assurance and process improvement activities
Job Location
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