Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.15
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a renowned provider of senior care communities that focus on creating supportive and engaging environments where residents can live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work, Sunrise is known for its commitment to fostering a positive workplace culture that embraces inclusivity, diversity, and respect. With a focus on compassion and personalized care, Sunrise Senior Living offers a range of services tailored to enhance the lives of seniors while providing meaningful employment opportunities for team members who share their dedication to enriching the lives of residents.
At Sunrise Senior Living, e... Show More
At Sunrise Senior Living, e... Show More
Job Requirements
- High school diploma or GED
- Previous customer service experience
- Proficiency with Microsoft Office and other computer applications
- Strong communication skills both written and verbal
- Ability to prioritize and multitask effectively
- Ability to maintain accurate records
- Understanding of safety protocols and compliance
- Willingness to complete required training and pass health screenings as condition of employment
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
- Ability to handle multiple priorities
- Possess written and verbal skills for effective communication
- Demonstrate good organizational, time management, and follow-through skills
- Possess accurate record keeping skills
- Demonstrate good judgment, problem solving and decision-making skills
- As applicable, ability to sign Driver job description and understand safety and regulatory compliance duties
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, etc.
- Send get well cards to residents in the hospital and order Memory Flower for residents who have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for residents and family on the day of move-in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist with Customer Relationship Management lead tracking and database entry if applicable
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure compliance with occupational health and safety regulations
- Practice safety procedures including use of personal protective equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain resident, team member rosters, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures
- Respond to emergencies according to Sunrise policies
- Ensure all guests and residents sign themselves in and out appropriately
- Maintain a high-risk elopement list with photographs at the front desk
- Maintain heightened awareness of entry and exit of all residents
- Update resident phone lists, move-in/out registers, sign-in logs daily
- Prepare meal tickets, tally meal counts for Dining Service Coordinator
- Collect and process meal ticket money following internal business controls
- Organize and distribute mail and community newspapers
- Post and display Daily Menu on Menu Board
- Maintain resident forms for miscellaneous credits as directed
- Assist Business Office Coordinator and HR Designee in recruitment by performing data entry and other administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member committed to team goals
- Demonstrate Team Member Credo in daily interactions
- Commit to serving residents and guests through Principles of Service
- Contribute to engagement programs including surveys and improvement workshops
- Attend required meetings
- Maintain compliance with required training
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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