Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.35
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Flexible pay option
Tuition Reimbursement
Job Description
Sunrise Senior Living is a renowned leader in the senior living industry, committed to enhancing the lives of older adults by providing compassionate, high-quality care in a supportive community environment. Recognized multiple times as a Great Place to Work, Sunrise Senior Living prides itself on fostering a workplace culture that values the unique contributions of every team member. With a deep-rooted philosophy centered on the sacred value of human life, Sunrise offers an enriching and engaging atmosphere where both residents and employees can thrive. The company operates a network of communities dedicated to promoting longer, healthier, and happier lives for... Show More
Job Requirements
- High school degree or GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to handle multiple priorities
- strong communication skills
- organizational and time management skills
- accurate record keeping
- sound judgment and decision-making
- compliance with safety procedures
- ability to pass drug test and health screenings as required
- meet vaccination requirements as mandated by law
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new applications quickly
- ability to handle multiple priorities
- strong written and verbal communication skills
- good organizational, time management, and follow-through skills
- accurate record keeping skills
- sound judgment, problem solving and decision-making skills
- as applicable, team members who drive a Sunrise vehicle must understand safety and regulatory compliance duties
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two-three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, etc.
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with the community team to ensure compliance with occupational health and safety requirements
- Practice safety procedures at all times including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
- Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure resident safety
- Respond to emergencies as indicated in Sunrise’s policies and procedures
- Ensure all guests and residents sign themselves in and out at all times
- Maintain a high-risk elopement list with photographs at the front desk
- Maintain heightened awareness of entry and exit of all residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator
- Collect meal ticket money and account for and process money according to business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits and complete as directed by the Business Office Coordinator and/or Business Manager/Controller
- Assist Business Office Coordinator/HR Designee with recruitment process by performing computer data entry and general administrative duties
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a team member committed to team goals
- Demonstrate in daily interactions the Team Member Credo
- Commit to serving residents and guests through Principles of Service
- Contribute to customer and team member engagement programs including surveys and planning workshops
- Attend regular meetings including Town Hall, Department Team Meetings, and others as directed by supervisor
- Maintain compliance in assigned required training and all regulating authority training
- Perform other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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