Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry with a rich history dating back to 1957. As the largest owner and operator of private clubs nationwide, Invited manages over 130 country clubs, city clubs, and athletic clubs throughout the United States. The company prides itself on building strong relationships and enriching the lives of its members, guests, and more than 17,000 employees. The clubs under Invited's umbrella offer first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, and resort-style pools, along with state-of-the-art racquet facilities and fitness centers. Invited fosters an inclusive and welcoming environment dedicated... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in hospitality or similar customer-facing role
- Possess a service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive can-do attitude
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year of experience in hospitality or similar customer-facing role
- Service-oriented mindset with ability to make every member and guest feel valued
- Friendly and personable with a positive can-do attitude
- Professional and welcoming phone demeanor
- Positive attitude with collaborative team spirit
- Strong communication skills across verbal written phone text and social media
- Proven ability to work well under pressure managing multiple tasks
- Strong organizational skills with attention to detail
- Exceptional listening skills to understand and respond to member and guest needs
- Proficient in Microsoft Office including Word Outlook and Excel
- Effective multitasker with time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests ensuring positive first and ongoing impressions
- Greet every call with a warm and friendly tone providing prompt assistance and resolving inquiries
- Deliver exceptional business and concierge services guiding members to destinations within the club and creating memorable experiences
- Inform members and guests about club services amenities upcoming events and room locations in person and over the phone
- Assist with member communications including social media efforts newsletters and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives promoting club offerings and assisting with key projects
- Manage reservations for club programs dining and services ensuring all interactions align with club standards
- Conduct proactive calls to confirm member reservations for dining and events
- Oversee reservation processes ensuring accurate booking details and timely confirmations
- Actively promote upcoming events assisting in registration and follow-ups
- Update website calendar manage message-on-hold system
- Document member interactions and outreach efforts in M360 system
- Create and update events on MemberFirst platform
- Prepare personalized welcome tents birthday and anniversary cards
- Maintain up-to-date member profiles including preferences and special occasions
- Communicate member allergies and dietary restrictions to restaurant team
- Maintain clean welcoming lobby workstation front entrance restrooms and surrounding areas
- Ensure supplies like pens and notepads are well-stocked and available
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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