Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.40 - $20.10
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
disability
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Bonus programs
Job Description
Sunrise Senior Living is a renowned provider of senior living services dedicated to empowering residents to live longer, healthier, and happier lives. Known for building meaningful relationships not only with residents but also with their families and team members, Sunrise Senior Living fosters an environment filled with joy and deep fulfillment. This award-winning company has been certified as a Great Place to Work by Activated Insights for the eighth time, highlighting its commitment to maintaining a top culture and excellent workplace environment. Sunrise Senior Living is a reputable organization deeply invested in creating a supportive and positive workplace, which is... Show More
Job Requirements
- High School degree or GED
- Proven customer service experience
- Proficiency in Microsoft Office including Windows, Outlook, Excel
- Ability to learn new computer applications
- Willingness to sign Driver job description if driving Sunrise vehicle
- Ability to handle multiple priorities
- Excellent communication skills
- Strong organizational skills
- Ability to maintain accurate records
- Good judgment and decision-making abilities
Job Qualifications
- High School degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new applications
- Strong verbal and written communication skills
- Good organizational and time management skills
- Accurate record keeping skills
- Good judgment, problem solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and minimize wait times
- Greet potential job candidates, direct them to apply online or capture their information to launch recruitment
- Answer incoming telephone calls and resident calls within two to three rings with appropriate greeting and identification
- Take complete messages with pertinent information and communicate to the intended recipient
- Provide community overview to callers and forward calls appropriately, notifying callers
- Manage appointments for residents and family members
- Send get well cards to residents in hospital, order Memory Flower for residents who have passed, send sympathy cards to families
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family on day of move-in
- Create and maintain marketing and move-in packet inventory
- Support Director of Sales with inquiry calls and customer relationship management lead tracking database entry
- Perform general administrative duties related to resident move-in process
- Keep front desk and entry area neat and organized
- Check and maintain the Bistro area with refreshments and cleanliness
- Ensure music is playing throughout the day
- Partner with community team for compliance with occupational health and safety
- Practice safety procedures including PPE, fire extinguishers, SDS, Lockout Tagout
- Maintain Resident and Team Member Rosters and schedules for emergency procedures
- Champion Safe Leaving Program ensuring resident safety
- Respond to emergencies per policies
- Ensure guests and residents sign in and out appropriately
- Maintain elopement list with photographs at front desk
- Update resident phone list, move-in and move-out registers, guest logs
- Prepare meal tickets and tally meal counts
- Collect and process meal ticket money
- Organize and distribute mail and newspapers
- Display Daily Menu
- Maintain resident form for miscellaneous credits
- Assist with recruitment computer data entry and other admin duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate as a committed team member, demonstrate Team Member Credo
- Commit to Principles of Service
- Engage in team and customer engagement programs
- Attend meetings as directed
- Maintain training compliance
- Perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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