Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.80 - $19.80
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
disability plans
Retirement Savings Plans
Employee assistance program
Discount Program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a renowned provider of senior living communities dedicated to empowering residents to live longer, healthier, and happier lives. With a strong commitment to quality care and exceptional service, Sunrise Senior Living has been recognized as a Great Place to Work®, an honor it has earned multiple times, demonstrating its exceptional workplace culture and dedication to employee satisfaction. The organization emphasizes meaningful relationships with residents, their families, and team members, fostering an environment where passion and purpose align to make a positive impact in the community. Known for integrating their core values and principles of service into... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and other applications
- Ability to maintain safety and compliance standards
- Willingness to participate in required drug test and health screenings
- Ability to work as part of a team
- Reliable communication skills
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
- Ability to handle multiple priorities effectively
- Excellent written and verbal communication skills
- Strong organizational, time management, and follow-through abilities
- Accurate record keeping skills
- Good judgment, problem solving and decision making skills
- Ability to participate actively in team settings
- Commitment to principles of service and resident-centered care
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings and direct candidates to apply online or capture candidate information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls promptly with the appropriate greeting and identification
- Take complete messages and communicate them to the intended recipient
- Offer and provide a community overview to callers and determine appropriate staff for call forwarding
- Manage appointments for residents and family members
- Send get well cards to residents in the hospital and sympathy cards to families as necessary
- Order flowers and name plates for new residents prior to move-in
- Maintain inventory for marketing and move-in packets
- Support the Director of Sales with customer relationship management lead tracking and resident move-in administrative duties
- Keep the front desk and Bistro areas clean, organized, and stocked with refreshments
- Ensure music is playing to maintain pleasant atmosphere
- Partner with the community team to ensure compliance with occupational health and safety regulations and promote risk management programs
- Maintain resident and team member rosters for emergency procedures
- Respond to emergencies and ensure guests and residents sign in and out appropriately
- Update resident phone lists, move-in/move-out registers, and guest logs
- Prepare and tally meal tickets and process money following internal controls
- Organize and distribute mail and community newspapers
- Assist with recruitment data entry and general administrative tasks
- Participate actively in team meetings and training to support team goals and compliance requirements
- Actively engage in community principles of service and follow safety procedures diligently
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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