Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.80 - $19.80
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement plans
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
Flexible pay
Job Description
Sunrise Senior Living is a renowned senior living community operator dedicated to empowering residents to live longer, healthier, and happier lives. With a commitment to creating meaningful relationships among residents, their families, and team members, Sunrise emphasizes joy and fulfillment in serving others. Recognized as a Great Place to Work by Activated Insights for the eighth time, Sunrise Senior Living has cultivated a workplace culture that fosters growth, passion, and collaboration. Located in Scottsdale, Sunrise of Scottsdale exemplifies these values through dedicated care and exceptional service.
The Concierge role at Sunrise of Scottsdale is pivotal as it often represe... Show More
The Concierge role at Sunrise of Scottsdale is pivotal as it often represe... Show More
Job Requirements
- High school diploma or GED
- Proven experience in customer service
- Proficiency with Microsoft Office and ability to learn new software
- Ability to perform multiple tasks efficiently
- Strong communication and organizational skills
- Ability to maintain accurate records
- Commitment to safety and compliance protocols
Job Qualifications
- High School degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
- Ability to handle multiple priorities
- Strong written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record keeping capabilities
- Good judgment, problem-solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales or Executive Director to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well and sympathy cards as needed for residents and families
- Order flowers and name plates for new residents prior to move in
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales by taking and handling initial inquiry calls and assist with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized, check and maintain the Bistro area for cleanliness and refreshments
- Partner with community team to ensure compliance with occupational health and safety requirements
- Respond to emergencies as outlined in policies and procedures
- Maintain resident and team member rosters and schedules for emergency procedures
- Update resident phone list, move-in and move-out registers, and guest sign-in logs
- Prepare and process meal tickets and money in accordance with internal controls
- Organize and distribute mail and community newspapers
- Assist with recruitment data entry tasks
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member committed to team goals
- Demonstrate Team Member Credo in daily interactions
- Contribute to customer and team member engagement programs
- Attend regular meetings and maintain compliance in required training
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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