Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.80 - $19.80
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Job Description
Sunrise Senior Living is a renowned leader in senior care, dedicated to enriching the lives of older adults by providing personalized and compassionate care. With a strong commitment to creating a warm, welcoming environment, Sunrise focuses on empowering residents to live longer, healthier, and happier lives. This esteemed company has earned the Great Place to Work certification eight times, underscoring its outstanding workplace culture and employee satisfaction. Sunrise Senior Living operates communities across various locations, each designed to promote independence, dignity, and engagement among residents. The company places a high value on meaningful relationships with residents, their families, and team... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service
- Proficiency with computers and Microsoft Office suite
- Ability to learn new software applications
- Availability to work Thursday and Friday evenings and Sundays as scheduled
- Ability to follow safety and emergency procedures
- Must pass a drug test
- Must participate in required health screenings and vaccinations as mandated by law
- Ability to handle confidential information appropriately
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
- Ability to handle multiple priorities
- Possess written and verbal communication skills
- Demonstrate good organizational, time management, and follow-through skills
- Possess accurate record keeping skills
- Demonstrate good judgment, problem-solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture candidate information into the Applicant Tracking System to launch recruitment
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent details and communicate messages to the intended recipient
- Offer and provide a community overview to callers, determine the appropriate person to forward the caller to, and notify the caller accordingly
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order memory flowers for residents who have passed away
- Send sympathy cards to families or responsible parties as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for residents and families on the day of move-in
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales by handling initial inquiry calls and assist with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness and restock refreshments
- Maintain music playing throughout the day
- Ensure coverage of front desk when away
- Partner with community team to ensure compliance with occupational health and safety regulations
- Practice safety procedures including personal protective equipment and fire safety
- Maintain resident and team member rosters and current work schedules
- Champion the Safe Leaving Program and respond to emergencies as outlined in policies
- Ensure guests and residents sign in and out appropriately
- Maintain a high-risk elopement list with photograph at front desk and monitor entry and exit of residents
- Update resident phone lists and rosters daily
- Prepare meal tickets and tally meal count sheets
- Collect and process meal ticket money
- Organize and distribute mail and newspapers
- Post and display daily menu
- Maintain resident form for miscellaneous credits
- Assist Business Office Coordinator with recruitment and administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member, demonstrating the Team Member Credo and Principles of Service
- Contribute to engagement programs and attend regular meetings
- Maintain compliance with required training
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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