Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.85
Work Schedule
Flexible
Benefits
employee discount
Learning programs
Corporate social responsibility activities
Career development opportunities
competitive pay
Health Insurance
Paid Time Off
Job Description
Fairmont Grand Del Mar is a luxurious five-star resort located in the scenic surroundings of San Diego, California. Nestled within the beautiful Los Penasquitos Canyon, the resort offers a unique blend of classic elegance and modern comforts. The resort boasts 249 exquisitely designed guestrooms and suites, an 18-hole private golf course designed by Tom Fazio, and a renowned five-star spa. With six diverse dining venues, including San Diego's only three-Michelin starred restaurant, Addison, guests can enjoy a variety of world-class culinary experiences. The resort is committed to providing an immersive experience through numerous outdoor activities such as yoga, meditation, and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or guest services preferred
- Ability to work flexible schedules including weekends and holidays
- Excellent communication skills
- Ability to multitask and stay organized
- Standing and walking for extended periods
- Ability to handle guest complaints tactfully
- Commitment to upholding brand standards
- Ability to use Microsoft Windows applications
- Strong interpersonal skills
- Must be punctual and adhere to grooming standards
- Must be physically able to perform duties including occasional kneeling, pushing, pulling and climbing stairs
- Ability to work independently and as part of a team
- Must comply with safety and security protocols
- Willingness to participate in training sessions and meetings
- Regular attendance essential
Job Qualifications
- Excellent work organization and problem solving skills
- Positive, outgoing and professional attitude with a passion for service
- Previous leadership experience in guest relations preferred
- Previous PMS experience required
- Computer literacy in Microsoft Windows applications required
- University/College degree in a related discipline an asset
- Must possess professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with team members
- Ability to focus attention on guest needs and remain calm and courteous
Job Duties
- Consistently offer professional, friendly and engaging service
- Handle guest concerns and react quickly, logging and notifying proper areas/departments
- Establish and maintain effective communication with Front Office, Housekeeping, F&B, Engineering
- Respond to all emails and guest communications in a timely and professional manner
- Monitor and respond to guest Kipsu messages within the Forbes standard time frame
- Properly log and detail all guest bookings and provide printed itineraries
- Complete billing procedures daily to ensure revenue posting for third party vendors
- Demonstrate the Fairmont Brand Standards by actively engaging guests
- Foster respectful and professional relationships with third party vendors
- Never refuse guest requests unless illegal, immoral, or unsafe, always offer alternatives
- Maintain thorough knowledge of hotel offerings and San Diego area attractions
- Anticipate guest needs and provide thoughtful suggestions
- Uphold Fairmont's Value Statement of respect, integrity, teamwork, and empowerment
- Adhere to grooming standards and punctuality
- Follow all Forbes standards when interacting with guests
- Exhibit outstanding guest service skills and professionalism
- Ensure the working environment is free of safety hazards
- Report all suspicious activities to Security
- Promote guest safety and security
- Attend all required trainings and meetings
- Support environmental initiatives
- Additional responsibilities as assigned by the Director of Guest Experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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