Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
The Ritz-Carlton South Beach, located at 1 Lincoln Road in Miami Beach, Florida, is part of the prestigious Ritz-Carlton brand under Marriott International, a globally recognized leader in the luxury hospitality sector. With a strong dedication to exceptional guest service, this iconic hotel offers world-class accommodations and amenities in one of the most sought-after vacation destinations. The Ritz-Carlton brand is synonymous with luxury, grace, and impeccable service that creates memorable experiences for guests from all over the world. Marriott International, with more than 100 award-winning hotels globally, fosters a culture of inclusivity and equal opportunity, emphasizing diversity in backgrounds, talents,... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- No licenses or certifications required
- Ability to stand, sit or walk for extended periods
- Ability to lift or transport objects weighing up to 10 pounds
- Willingness to comply with company policies and maintain a professional appearance
Job Qualifications
- High school diploma or GED
- Excellent communication skills
- Ability to maintain confidentiality
- Team player with positive interpersonal skills
- Basic knowledge of hotel services and amenities
- Customer service experience preferred but not required
- Ability to stand, sit or walk for extended periods
Job Duties
- Attend guest requests for special arrangements or services such as transportation, reservations, or laundry service
- Attend special requests from guests with exceptional needs and ensure satisfaction
- Gather, summarize and provide information to guests about the hotel and nearby amenities including special events and activities
- Handle, record and process all guest calls, messages, requests, questions or concerns
- Contact appropriate person or department as needed to resolve guest calls, requests or issues
- Monitor availability, service, safety and guest well-being in the club lounge
- Comply with company policies and procedures including professional appearance and confidentiality
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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