Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee assistance program
Flexible Schedule
Job Description
Optalis Shelby is a healthcare service provider committed to delivering exceptional patient care and customer service. As a facility-based organization, Optalis specializes in health-related services, emphasizing a culture of caring and teamwork to enhance patient experience. Optalis is dedicated to fostering an environment where patients and their families receive comprehensive support and excellent service throughout their healthcare journey. The company employs a range of innovative tools and programs designed to maintain high standards of quality and satisfaction, such as the 1st Impressions Checklist, room readiness tool, and Satisfaction Surveys, ensuring continual feedback and improvement.
The role of Part Time... Show More
The role of Part Time... Show More
Job Requirements
- High school diploma or equivalent
- At least two years health-care related experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong problem-solving skills
- Ability to prioritize tasks and delegate when appropriate
- Ability to function well in a high-paced and stressful environment
Job Qualifications
- High school diploma or equivalent
- At least two years health-care related experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong problem-solving skills
- Ability to prioritize tasks and delegate when appropriate
- Ability to function well in a high-paced and stressful environment
Job Duties
- Manage customer service systems including 1st Impressions Checklist, room readiness tool, 3-day Satisfaction Survey, Discharge Satisfaction Survey, Google reviews, Testimonials and Quality Rounds program
- Greet new admissions
- Orient new patients and families to the center
- Identify and resolve any concerns
- Ensure room readiness to new admissions
- Ensure tour readiness daily
- Call family of new admits if not present to set up necessary meetings and discuss expectations
- Visit every short-term patient at least weekly to ensure needs are met
- Call discharged patients and families to inquire about stay, home care and continuation of care
- Assist with call-light response
- Promote teamwork by greeting co-workers, communicating patients’ needs and showing appreciation for excellent customer service
- Attend meetings as necessary
- Give routine reports to Administrator
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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