Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.36 - $32.95
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and Development
Employee assistance program
Diversity and inclusion initiatives
Job Description
JW Marriott Los Angeles L.A. LIVE is a prestigious hotel located in the heart of Los Angeles, California. As part of Marriott International's luxury portfolio, JW Marriott represents a commitment to excellence, offering guests unparalleled comfort, style, and service in gateway cities and distinctive resort destinations around the globe. The JW Marriott brand prides itself on fostering an inclusive, supportive work environment that values the well-being and development of its associates. Recognizing that the happiness and satisfaction of associates translate directly into exceptional guest experiences, JW Marriott creates a unique community-driven atmosphere focused on training, career growth, recognition, and holistic... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Excellent communication skills
- Ability to provide exceptional customer service
- Ability to follow company policies and safety procedures
- Willingness to assist individuals with disabilities
- Ability to maintain confidentiality
- Ability to work full-time
- No prior work experience required
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Strong communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Professional appearance and demeanor
- Ability to work effectively in a team environment
- Basic computer skills
- Customer service orientation
- Willingness to comply with company policies and procedures
Job Duties
- Respond to guest requests for special arrangements or services
- Make arrangements or identify appropriate providers for guest needs
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather and provide information about property and surrounding area amenities
- Answer, record, and process all guest calls, messages, requests, and concerns
- Contact appropriate departments to resolve guest issues
- Review shift logs and document pertinent information
- Monitor club lounge seating availability, service, safety, and guest well-being
- Report accidents, injuries, and unsafe conditions
- Follow company policies and procedures
- Welcome and acknowledge guests according to company standards
- Assist individuals with disabilities
- Speak clearly and professionally
- Prepare and review written documents
- Develop positive working relationships with team members
- Comply with quality assurance standards
- Stand, sit, or walk for extended periods
- Perform physical tasks such as moving or lifting objects up to 10 pounds
- Perform other reasonable duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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