Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $32.95
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee wellness programs
Job Description
JW Marriott Los Angeles L.A. LIVE is a premier luxury hotel located in the vibrant heart of downtown Los Angeles. Part of the globally recognized Marriott International portfolio, JW Marriott is synonymous with exceptional hospitality and luxurious accommodations. The hotel boasts over 100 luxury properties worldwide, each offering unique experiences centered around comfort, service, and a deep commitment to guest satisfaction.
As a JW Marriott property, Los Angeles L.A. LIVE extends this reputation through a culture that prioritizes employee well-being and growth, grounding itself in the legacy of J. Willard Marriott. The hotel's philosophy centers on delivering a memorable, t... Show More
As a JW Marriott property, Los Angeles L.A. LIVE extends this reputation through a culture that prioritizes employee well-being and growth, grounding itself in the legacy of J. Willard Marriott. The hotel's philosophy centers on delivering a memorable, t... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift or move items weighing up to 10 pounds
- Availability to work full time
- Willingness to follow company policies and procedures
Job Qualifications
- High school diploma or equivalent such as GED
- No prior related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Ability to maintain confidentiality and protect company assets
- Ability to work well in a team environment
Job Duties
- Attend guest requests for special preparations or services such as transportation, reservations, or laundry by making arrangements or identifying providers
- Assist guests with exceptional needs and follow up to ensure satisfaction
- Provide guests with information about the hotel and local amenities including events and activities
- Receive, log, and process all guest calls, messages, requests, questions, and concerns
- Contact appropriate departments such as bell services and housekeeping to resolve guest issues
- Review shift logs and daily memos and document relevant information
- Monitor seating availability, service, safety, and guest wellbeing in the club lounge area
Job Qualifications
Experience
No experience required
Job Location
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