Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diverse and inclusive workplace
Job Description
Starwood Hotels is a prestigious luxury hotel brand management company known for delivering exceptional guest experiences while being committed to sustainability and community engagement. Founded in 2006 by Barry Sternlicht, Starwood Hotels operates with a mission-driven philosophy that integrates respect for nature, a focus on collaboration, and a dedication to impeccable service. Affiliated with the global private investment firm Starwood Capital Group, the company has established itself as a leader in the hospitality industry by blending upscale accommodations with thoughtful and sustainable practices that honor both guests and the planet.
At Starwood Hotels, we believe that our people are... Show More
At Starwood Hotels, we believe that our people are... Show More
Job Requirements
- Minimum of 1 year of experience in concierge or related guest services
- Post-secondary diploma or degree is preferred
- Ability to work flexible hours including nights, weekends, and holidays
- Strong attention to detail
- Excellent communication skills
- Team player with a positive work ethic
- Must be able to thrive in a fast-paced 24-hour hospitality environment
Job Qualifications
- Minimum of 1 year of experience in concierge or similar guest service role
- Post-secondary diploma or degree is a plus
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Demonstrated flexibility to meet the demands of a 24-hour operation
- Passion for guest service and local culture
Job Duties
- Provide personalized recommendations on local dining, entertainment, and cultural experiences
- Secure reservations and access to exclusive venues for guests
- Offer detailed information about the Miami area neighborhoods and attractions
- Collaborate with hotel teams to ensure seamless guest service
- Handle guest inquiries and resolve issues promptly
- Maintain up-to-date knowledge of local events and developments
- Support a 24-hour operational environment with flexibility
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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