Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $33.69
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee assistance program
Job Description
The Ritz-Carlton Residences Boston North, located at 1 Avery Street in Boston, Massachusetts, is part of the prestigious Ritz-Carlton brand under Marriott International. This luxury hotel and residence epitomize excellence in hospitality and guest service. The Ritz-Carlton brand is globally recognized for its outstanding service standards, exquisite accommodations, and attention to detail, making it a leader in the luxury hospitality industry. Marriott International, known for welcoming diversity and fostering an inclusive work environment, operates the Ritz-Carlton Residences Boston North, offering full-time employment opportunities with competitive pay, such as $33.69 per hour for the role in question.
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Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- No license or certification required
- Willingness to work overnight shifts
- Ability to stand, sit, or walk for extended periods
- Ability to lift and move objects up to 10 pounds
- Commitment to maintaining professionalism and confidentiality
- Willingness to comply with company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Ability to communicate clearly and professionally
- Experience in customer service preferred but not required
- Demonstrated ability to follow company standards and protocols
- Strong interpersonal skills to build positive relationships
- Ability to handle multitasking and remain calm under pressure
- Basic computer skills to record information and respond to communications
Job Duties
- Respond to guest requests for special arrangements such as transportation, reservations, and laundry service
- Address special needs of guests with exceptional requirements and ensure satisfaction
- Provide guests with hotel information and local area attractions including events and activities
- Receive, record, and process all guest calls, messages, requests, inquiries, or concerns
- Contact appropriate personnel or departments to resolve guest issues
- Review employee shift logs and daily memo books and document relevant information
- Monitor seating availability, service, safety, and guest welfare in the club lounge
- Report accidents, injuries, and unsafe working conditions and participate in safety training and certification
- Comply with company policies and procedures, maintain professional appearance and confidentiality
- Welcome all guests according to company standards, anticipate and attend to their service needs
- Use clear and professional language in communication and handle telephones properly
- Foster positive working relationships and support team objectives
- Adhere to quality assurance expectations and standards
- Stand, sit, or walk for prolonged periods and move or lift objects weighing up to 10 pounds
- Perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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