Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
wellness programs
Job Description
Hyatt is a globally recognized hospitality company committed to delivering exceptional guest experiences through attentive and caring associates. Known for its luxury accommodations, innovative services, and dedication to quality, Hyatt stands as a leader in the hotel industry. The brand emphasizes personalized service that creates meaningful experiences for guests, fostering loyalty and satisfaction worldwide.
Andaz Miami Beach, part of the prestigious Hyatt portfolio, is an exciting new addition to Miami's vibrant hotel scene. Located in an iconic art-deco building in the heart of Mid-beach, this luxury lifestyle hotel offers an unmatched ocean-view arrival experience that sets it apart fro... Show More
Andaz Miami Beach, part of the prestigious Hyatt portfolio, is an exciting new addition to Miami's vibrant hotel scene. Located in an iconic art-deco building in the heart of Mid-beach, this luxury lifestyle hotel offers an unmatched ocean-view arrival experience that sets it apart fro... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in concierge or guest services
- Excellent communication skills
- Proficiency with Alice and Opera or similar hotel management systems
- Strong customer service orientation
- Ability to work flexible hours, including weekends and holidays
- Professional and polished appearance
Job Qualifications
- High school diploma or equivalent
- Previous experience in a concierge or guest service role preferred
- Strong communication and interpersonal skills
- Knowledge of local area attractions and services
- Proficient with hotel management software such as Alice and Opera
- Ability to multitask and work in a fast-paced environment
- Professional appearance and demeanor
Job Duties
- Assist with responding to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests with unique needs and follow up with the guest or vendor to ensure satisfaction
- Accurately enter all guest requests and necessary information in Alice and Opera
- Monitor F&B outlets for seating availability, service, and overall feel of a particular area
- Anticipate guests' needs, respond promptly, and acknowledge all guests
- Provide gracious and efficient telephone service as it relates to general PBX services
- Review and note all special requests of guests
- Assist with the completion of all items on the daily checklist
- Communicate pertinent guest information to designated departments and personnel
- Provide assistance to the front desk when needed
- Must ensure the concierge desk and lobby are clean, organized, and tidy
- Maintain complete knowledge of the property, brand and World of Hyatt program
- Perform all other related duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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