Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
Discounted and Friends & Family Room Rates
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Generous Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Retail Discounts
Job Description
Hyatt is a renowned global hospitality company known for its commitment to delivering exceptional guest experiences through its caring and attentive associates. Hyatt's dedication to service excellence and meaningful experiences has earned it a reputation as a preferred choice for travelers worldwide. The company values integrity, respect, empathy, inclusion, experimentation, and wellbeing, fostering an environment where every employee's role matters, and individuality is celebrated. Hyatt's ethos centers around turning trips into journeys, encounters into memorable experiences, and jobs into rewarding careers. As part of its growth and expansion, Hyatt has introduced Andaz Miami Beach, an iconic luxury lifestyle hotel nestled... Show More
Job Requirements
- Minimum diploma in hospitality or tourism management or a relevant field
- Ability to speak a second language fluently considered an asset
- Good working knowledge of Reserve or Opera software considered an asset
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work flexible schedule including weekends, holidays, and overnight shifts
- Physical agility to stand or walk for long periods
- Excellent time management and organizational skills
- Excellent problem solving skills
- Well groomed, professional appearance
- Les Clefs d’Or affiliation required
Job Qualifications
- Diploma in hospitality or tourism management or a relevant field
- Ability to speak a second language fluently is an asset
- Good working knowledge of Reserve or Opera software is an asset
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work a flexible schedule including weekends, holidays, and overnight shifts
- Physically agile with the ability to stand or walk for long periods
- Excellent time management and organizational skills
- Excellent problem solving skills
- Well groomed with professional appearance
- Les Clefs d’Or affiliation required
Job Duties
- Assist with responding to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests with unique needs and follow up with the guest or vendor to ensure satisfaction
- Accurately enter all guest requests and necessary information in Alice and Opera
- Monitor food and beverage outlets for seating availability, service, and overall feel of a particular area
- Anticipate guests' needs, respond promptly, and acknowledge all guests
- Provide gracious and efficient telephone service as it relates to general PBX services
- Review and note all special requests of guests
- Assist with the completion of all items on the daily checklist
- Communicate pertinent guest information to designated departments and personnel
- Provide assistance to the front desk when needed
- Must ensure the concierge desk and lobby are clean, organized, and tidy
- Maintain complete knowledge of the property, brand and World of Hyatt program
- Perform all other related duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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