Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Flexible Schedule
Job Description
Century Park Associates is a reputable senior living community known for its commitment to fostering an enriching and supportive lifestyle for its residents. As a company, Century Park Associates places a strong emphasis on the values of trust, leadership, and personal ethics, which form the foundation of its organizational culture. The company prioritizes a "people come first" philosophy, ensuring that respect, excellence, and outstanding service are integral to its operations. By nurturing these principles, Century Park Associates creates an environment where both residents and employees feel valued and motivated. The company is dedicated to providing an atmosphere that encourages continuous... Show More
Job Requirements
- Must have high school diploma or equivalent
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multi task
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must display integrity and professionalism by adhering to Century Park's Code of Ethics and complete all required compliance training
- must enjoy serving seniors
Job Qualifications
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines such as fax, copier/scanner
- must demonstrate excellent customer service and hospitality
- good telephone etiquette
- trustworthiness and dependability
- effective communication skills
- ability to multi task and meet deadlines
- cheerful and positive attitude
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support such as typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person/department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system such as educates new residents, invites participation, maintains weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Heath Record (EHR) system as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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