Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.20 - $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
Flexible pay option
Job Description
Sunrise Senior Living is a renowned provider of senior care services, dedicated to empowering residents to live longer, healthier, and happier lives. With a focus on meaningful relationships and compassionate care, Sunrise senior living communities offer environments where residents, their families, and team members can thrive together. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise highlights its commitment to fostering a positive culture and workplace environment. This dedication is evident in their consistent certification, which underscores the company's values and emphasis on employee fulfillment and community engagement.
Sunrise of Northville is currently seeking a Concier... Show More
Sunrise of Northville is currently seeking a Concier... Show More
Job Requirements
- High school diploma or GED
- prior customer service experience
- proficiency with computer software including Microsoft Office and internal applications
- ability to operate telephone systems and manage communications professionally
- availability to participate in required health and safety trainings
- ability to comply with safety policies including use of PPE and emergency procedures
- completion and passing of pre-employment drug screening
- willingness to comply with Covid-19 and Influenza vaccination mandates as required by law
- capacity to handle multiple tasks simultaneously
- strong interpersonal and communication skills
- capacity for accurate record keeping and administrative duties
- if driving a Sunrise vehicle, signed driver job description and understanding of safety responsibilities are required.
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new applications
- understanding of safety and regulatory compliance related to driving a Sunrise vehicle if applicable
- excellent written and verbal communication skills
- good organizational, time management, and follow-through skills
- accurate record keeping
- good judgment, problem solving and decision-making skills
- experience working as part of a team and demonstrating commitment to team goals
- commitment to serving residents and guests through established Principles of Service
- ability to handle multiple priorities effectively.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System
- answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- take complete messages with pertinent information as appropriate and communicate messages to the intended recipient
- offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- manage appointments for residents and family members such as hairdresser and transportation
- send get well cards to residents in the hospital
- order Memory Flower for any residents that have passed away
- send sympathy cards to families and/or responsible parties as needed
- order flowers and name plates for new residents prior to move-in
- order guest meals for resident and family for day of move-in
- create and maintain marketing and move-in packet inventory as needed
- support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
- perform other administrative duties pertaining to the resident move-in process
- keep desk and entry area neat and organized
- check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily and restock as necessary
- keep music playing throughout the day
- ensure that another team member covers the front desk when stepping away to complete duties
- partner with community team to ensure compliance with national and provincial health and safety regulations
- practice safety procedures including personal protective equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- maintain resident roster, team member roster, and current work schedules for emergency procedures
- champion the Safe Leaving Program by ensuring the safety of residents
- respond to emergencies per policies
- ensure guests and residents sign in and out appropriately
- maintain a high-risk elopement list with photograph at front desk
- update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- prepare meal tickets for team members and family and tally meal count sheets for Dining Service Coordinator
- collect meal ticket money and process it according to internal control procedures
- organize and distribute mail
- collect and distribute newspapers
- post daily menu on menu board
- maintain resident form for miscellaneous credits as directed
- assist with recruitment process data entry and administrative duties
- monitor and order office supplies
- track and disperse team member paychecks
- participate actively as a team member committed to goals
- demonstrate Team Member Credo in daily interactions
- commit to Principles of Service
- contribute to engagement programs including surveys and planning workshops
- attend regular meetings
- maintain compliance with required training
- perform other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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