Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a distinguished leader in the hospitality and service industry, renowned for its extensive network of private clubs across the United States. Established in 1957, Invited has built a strong legacy centered on fostering meaningful relationships and enriching the lives of its members, guests, and an employee base exceeding 17,000. As the largest owner and operator of private clubs nationwide, Invited manages over 130 country clubs, city clubs, and athletic clubs. These clubs boast premier amenities such as championship golf courses, contemporary workspaces, artisan cuisine, resort-style pools, cutting-edge racquet facilities, and fully equipped fitness centers, among a multitude of... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Service-oriented mindset
- Friendly and personable attitude
- Professional phone demeanor
- Ability to work weekends and holidays as required
- Ability to stand and walk for extended periods
- Capability to perform physical tasks including climbing, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding
- Effective communication skills including talking and hearing
- Ability to work in varying environmental conditions
- Positive attitude and team spirit
Job Qualifications
- High school diploma or equivalent
- A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Possess a service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across various channels, including verbal, written, phone, text, and social media
- Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Exceptional listening skills, with the ability to understand and respond to member and guest needs
- Proficient in Microsoft Office applications, including Word, Outlook, and Excel
- Effective multitasker with strong time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests, ensuring a positive first and ongoing impression
- Greet every call with a warm and friendly tone, providing prompt assistance, answering questions, and ensuring a thorough resolution of each inquiry
- Deliver exceptional business and concierge services to members and guests, guiding them to destinations within the club and creating memorable experiences through magic moments
- Inform members and guests about club services, amenities, upcoming events, and room locations both in person and over the phone
- Assist with member communications, including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Support member experience initiatives by promoting club offerings and assisting with key projects
- Manage reservations for club programs, dining, and services, ensuring all interactions align with club standards
- Conduct proactive phone calls to confirm member reservations for dining and events
- Oversee the reservation process for the club’s dining facilities, ensuring accurate booking details and timely confirmations
- Actively promote upcoming events and assist in event registration and follow-ups to encourage participation
- Contribute to member experience initiatives, including updates to the website calendar and managing the message-on-hold system
- Ensure all member interactions and outreach efforts are properly documented in the M360 system to maintain accurate and comprehensive records
- Create and update events and relevant information on the MemberFirst platform, ensuring accessibility and accuracy
- Prepare and print personalized welcome tents, birthday, and anniversary cards to ensure members feel recognized and valued during their club visits
- Maintain up-to-date member profiles, including personal preferences and special occasions
- Communicate any known member’s allergies or dietary restrictions to the restaurant team ahead of reservations to ensure a safe and enjoyable experience
- Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas
- Ensure supplies such as pens, notepads, and other necessities are well-stocked and available for members
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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