Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $33.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
employee discount
Professional development opportunities
Retirement Plan
employee recognition programs
wellness programs
Job Description
The Ritz-Carlton is a globally renowned luxury hotel brand that is part of Marriott International, one of the largest and most respected hospitality companies worldwide. The Ritz-Carlton is synonymous with exceptional luxury service, and its mission is to create memorable experiences that last long after guests have departed. With over 100 award-winning properties around the world, The Ritz-Carlton attracts top hospitality professionals dedicated to delivering unparalleled guest care. The team of Ritz-Carlton Ladies and Gentlemen is empowered to be creative, thoughtful, and compassionate in their service, setting the standard for rare and special luxury service across the globe. This dedication... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Completion of safety training and certifications
- Adherence to company policies and procedures
- Ability to maintain confidentiality
- Effective verbal and written communication skills
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Excellent communication skills
- Ability to work collaboratively in a team
- Strong customer service orientation
- Professional appearance and demeanor
Job Duties
- Respond to guest requests for special arrangements or services
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about property and surrounding area amenities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Qualifications
Experience
No experience required
Job Location
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