Job Overview
Compensation
Type:
Hourly
Rate:
Range $30.70 - $38.36
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
Loews Regency New York Hotel stands as a beacon of luxury and elegance in the heart of midtown Manhattan. With a rich legacy spanning over 50 years, this iconic establishment harmoniously blends the sophistication of its Art Deco design with contemporary comforts, crafting an unparalleled guest experience. Known for its exemplary service, the hotel offers an inviting retreat amidst the vibrant energy of New York City, boasting exquisite amenities and a prime Park Avenue location. Loews Regency has earned a reputation for catering to discerning travelers seeking refined accommodation, impeccable hospitality, and seamless functionality in a stunning architectural setting.
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Job Requirements
- High school diploma or equivalent
- Previous concierge or customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to handle multiple tasks efficiently
- Familiarity with hotel safety and emergency procedures
- Available to work flexible hours including nights, weekends, and holidays
- Ability to maintain a professional appearance and demeanor
- Basic computer proficiency
Job Qualifications
- Previous experience in a luxury hotel concierge or guest relations role
- Exceptional communication and interpersonal skills
- Strong knowledge of local attractions, dining, shopping, and entertainment
- Ability to provide personalized and anticipatory service
- Proficient with computer systems for guest message retrieval and survey conduction
- Professional attitude and appearance
- Demonstrated ability to work effectively in a team environment
- Multilingual skills are a plus
- Flexible availability to work varied shifts including weekends and holidays
Job Duties
- Greets guests in a warm, friendly, and professional manner
- Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
- Familiar with local dining, shopping, and entertainment offerings
- Is completely conversant in all information in the Concierge Fact Book
- Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
- Becomes familiar with guest names and acknowledges them by name
- Serves each guest on a one-to-one basis with utmost courtesy
- Personalizes all services and anticipates guest requests whenever possible
- Makes dining, theater, tour, travel, and other arrangements for hotel guests
- Assists guests with transportation needs
- Arranges childcare
- Presents guest orientation sessions for new arrivals
- Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
- Works closely with in-house vendors to satisfy guest entertainment needs
- Constantly displays outstanding communication and guest relations skills
- Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors
- Answers telephone in accordance with Loews Hotels standards
- Takes a proactive role in providing assistance in the hotel lobby
- Provides tours of the hotel, displaying extensive familiarity with its history and interior decor
- Maintains inventory of local maps and brochures
- Develops and maintains resources and contacts to ensure hotel guests receive up to date information on a broad variety of activities and events
- Retrieves guest messages from computer
- Sets up and disassembles the morning and evening concierge service
- Conducts Random Guest Survey Calls in accordance with hotel policy
- Other duties as assigned
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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