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Stony Brook Medicine

Concierge

Job Overview

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Employment Type

Temporary
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Compensation

Type:
Hourly
Rate:
Range $16.75 - $21.75
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee Discounts

Job Description

The Long Island State Veterans Home, situated on the campus of Stony Brook University, is a dedicated 350-bed skilled nursing facility. It also features a 40-slot Adult Day Health Care Program, specifically committed to serving honorably discharged Veterans of the United States Armed Forces, their spouses, and Gold Star parents. This facility takes pride in its mission to care for America's heroes every day, emphasizing an environment where commitment, compassion, initiative, and leadership are acknowledged and rewarded. As part of Stony Brook University, the Veterans Home is immersed in an inclusive culture that promotes diversity and equality in its workforce.... Show More

Job Requirements

  • Associate's degree and one year of administrative experience
  • In lieu of Associate's degree, high school diploma and three years of administrative experience
  • Excellent customer service skills
  • Communication skill
  • Interpersonal skills
  • Working knowledge of Microsoft Office applications
  • Ability to interpret guidelines and take appropriate action
  • Ability to coach and train staff
  • Willingness and ability to quickly adapt to ongoing process changes and/or changes in protocols

Job Qualifications

  • Associate's degree
  • One year of administrative experience
  • In lieu of Associate's degree, high school diploma and three years of administrative experience
  • Excellent customer service skills
  • Strong communication skills
  • Interpersonal skills
  • Working knowledge of Microsoft Office applications
  • Ability to interpret guidelines and take appropriate action
  • Ability to coach and train staff
  • Willingness and ability to quickly adapt to ongoing process changes and/or changes in protocols
  • Experience with infection control responsibilities (preferred)
  • Experience with reporting of information to responsible staff members (preferred)

Job Duties

  • Courteously greets all visitors and employees upon arrival to the Long Island State Veterans Home
  • Educates visitors and employees on testing and protocols in accordance with DOH guidelines
  • Assist all visitors with screening upon entry into the facility and facilitate mandatory testing as required by the NYS DOH
  • Asks visitors a series of established health screening questions related to illness exposure, symptoms and travel history and conducts temperature checks on all visitors and ensures their temperature is within normal rate of 100 degrees Fahrenheit or less, in accordance with DOH guidelines
  • Assist all employees with electronic screening upon entry into the facility
  • Collaborates with IT staff when maintenance on screening machines are required
  • As needed, asks employees a series of established health screening questions related to illness exposure, symptoms and travel history and conducts temperature checks to ensure their temperature is within normal rate of 100 degrees Fahrenheit or less, in accordance with DOH guidelines
  • Collaborates with facility testing team to facilitate and administer employee testing / screening for COVID-19
  • Stocks and monitors supply level of appropriate Personal Protective Equipment (PPE) and / or testing supplies necessary for entry into the facility
  • Promptly notifies Nursing Operations Coordinator when supplies levels are getting close to established minimum par levels
  • Provides visitors and employees with proper PPE based on the COVID status of the Unit and/or resident being visited
  • Using established tracking systems, maintain accurate count of visitors and their destination
  • Enters visitor contact information and other required information in the Visitation Database in collaboration with Social Work Services
  • Maintains employee vaccine sign-up sheets to assist with facilitation of employee vaccines for COVID-19
  • Responds to visitor and employee inquiries and/or assists them in gathering responses to inquiries
  • Communicates with residents, visitors and staff in a courteous, respectful and service oriented manner at all times
  • Uses appropriate de-escalation techniques when during difficult encounters
  • Politely denies access to those who do not pass all screening requirements
  • Appropriately escalates potential problems, issues or unusual questions to supervisor in a timely manner
  • Answers telephones in a prompt and courteous manner, providing a high level of assistance to callers
  • Organizes supplies and materials at the Health Information Desk Screening area
  • Keeps all work areas clean, clutter free and well organized
  • Assist with training new staff members on programs, regulations or guidelines
  • Facilitates wayfinding and escorts residents and visitors when necessary

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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