Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
safe work environment
Equal opportunity employer
Job Description
The Rittenhouse Hotel, located in the heart of downtown Philadelphia, is renowned as the most prestigious hotel address in Philadelphia, Pennsylvania. Esteemed for its exquisite blend of historic charm and residential ambiance, The Rittenhouse is consistently recognized as the premier choice among five-diamond luxury hotels in Philadelphia. It sits just a short walking distance from major museums, cultural attractions, world-class shopping, and the bustling business district, offering guests an unparalleled luxury experience. The hotel is part of the Echelon Luxury & Lifestyle division of HHM Hotels, a respected name in luxury hospitality, emphasizing exceptional service and guest satisfaction. HHM Hotels... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience or equivalent training
- Knowledge of the local community, attractions and events
- Ability to work varied shifts including weekends and holidays
- Ability to stand and/or sit for extended periods
- Ability to walk and lift up to 15 pounds
- Willingness to follow safety and sustainability guidelines
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience
- Knowledge of the local community, attractions and events
- Strong communication skills
- Ability to multitask effectively
- Proactive and personable demeanor
- Commitment to guest satisfaction
Job Duties
- Warmly greet and acknowledge guests, proactively offering assistance
- Provide information about local attractions and events
- Make travel arrangements
- Make dining and other reservations, and obtain tickets for events
- Receive, store, or deliver luggage or mail
- Pick up and deliver items or run errands
- Carry out unusual requests, such as searching for hard-to-find items or services
- Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits and wear protective safety equipment
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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