Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Dental Insurance
wellness programs
Job Description
The Ritz-Carlton South Beach is an iconic luxury hotel located in the vibrant city of Miami Beach, Florida. Known for its exceptional service, sophisticated elegance, and prime beachfront location, The Ritz-Carlton South Beach offers guests an unforgettable experience through its beautifully appointed rooms, world-class amenities, and a dedicated team that upholds the highest standards of hospitality. This property is part of the prestigious Ritz-Carlton portfolio, a brand under Marriott International, which is globally recognized for pioneering luxury accommodations and personalized guest service. At The Ritz-Carlton South Beach, guests enjoy access to exclusive dining options, a serene spa, fitness facilities, and... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- No previous work experience required
- Ability to stand, sit, or walk for entire work shift
- Ability to move, lift, carry, push, pull objects up to 10 pounds
- Willingness to follow company policies and safety protocols
- Strong interpersonal and communication skills
- Ability to provide exceptional guest service in a luxury hospitality environment
Job Qualifications
- High school diploma or G.E.D. equivalent
- Excellent communication skills
- Ability to work collaboratively in a team environment
- Basic knowledge of local area and amenities preferred
- Proficiency in handling guest inquiries and concerns professionally
- Ability to maintain confidentiality and protect company assets
Job Duties
- Respond to guest requests for special arrangements or services
- Arrange transportation, reservations, and dry cleaning
- Provide information about property amenities and surrounding area attractions
- Answer and process all guest calls, messages, requests, and concerns
- Coordinate with other departments like Bellperson and Housekeeping to resolve guest issues
- Monitor club lounge for seating availability, service, safety, and guest well-being
- Document and communicate pertinent information in shift logs and memo books
- Report accidents, injuries, and unsafe conditions to management
- Follow all company policies and maintain professional appearance
- Welcome and acknowledge guests, anticipate and address service needs
- Assist individuals with disabilities
- Communicate clearly and professionally
- Develop and maintain positive working relationships
- Comply with quality assurance standards
- Stand, sit, or walk for extended periods
- Perform other duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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