Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Team-oriented environment
Job Description
Hilton is a globally recognized hospitality leader known for its expansive portfolio of hotels that range from luxurious full-service resorts to mid-priced accommodations and extended-stay suites. With nearly a century of experience in the lodging sector, Hilton has established itself as a premier destination for business and leisure travelers seeking exceptional service, top-tier amenities, and valuable experiences. The company prides itself on a rich tradition of hospitality, aiming to "fill the earth with the light and warmth of hospitality" and consistently delivering remarkable guest experiences worldwide. The heart of Hilton's success lies in its dedicated Team Members, who embody the... Show More
Job Requirements
- a degree or diploma in hotel management or equivalent
- front office supervisory experience in the hotel, leisure or retail sector
- possess strong commercial awareness and sales capabilities
- excellent leadership skills, inter-personal and communication skills
- a passion for delivering exceptional levels of guest service
- excellent grooming standards
Job Qualifications
- a degree or diploma in hotel management or equivalent
- front office supervisory experience in the hotel, leisure or retail sector
- possess strong commercial awareness and sales capabilities
- excellent leadership skills, inter-personal and communication skills
- a passion for delivering exceptional levels of guest service
- excellent grooming standards
- previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment (advantageous)
Job Duties
- supervise daily Concierge operations
- set departmental objectives, work schedules, budgets, policies and procedures
- monitor the appearance, grooming standards and performance of the Concierge Team Members with an emphasis on training and teamwork
- ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
- maximise sales revenues through up-selling and marketing programmes
- monitor guest satisfaction reports and implement actions to improve results
- maintain good communication and working relationships with all hotel areas
- project a professional manner with an emphasis on hospitality and guest service
- act in accordance with policies and procedures when working with front of house equipment and property management systems
- attend front of house/hotel meetings, as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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