Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.25
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Century Park Associates is a distinguished senior living community dedicated to providing an enriching and supportive lifestyle for its residents, alongside fostering a rewarding and positive work environment for its associates. Known for its strong commitment to core values such as trust, leadership, and personal ethics, Century Park Associates creates a vibrant community where residents are cared for with warmth, respect, and professionalism. The organization operates with a 'people come first' philosophy, ensuring that every interaction and service embodies excellence, respect, and a genuine desire to enhance the lives of seniors. This reputable establishment prioritizes not only the happiness and... Show More
Job Requirements
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office (Word and Excel)
- Must demonstrate proficiency with office machines such as fax, copier/scanner
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must work efficiently and effectively with little to no supervision
- Must demonstrate effective communication skills
- Must work efficiently with frequent interruptions
- Must be able to multitask
- Must be able to meet deadlines
- Must be cheerful and positive
- Must be responsive to resident requests
Job Qualifications
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office (Word and Excel)
- Must demonstrate proficiency with office machines such as fax, copier/scanner
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must demonstrate effective communication skills
- Must be able to work efficiently with little to no supervision
- Must be able to multitask
- Must be cheerful and positive
Job Duties
- Demonstrates excellent customer service, including telephone etiquette skills
- Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- Creates and maintains a positive atmosphere of warmth and hospitality
- Interacts with all individuals professionally and courteously
- Directs concerns from individuals to appropriate manager
- Screens visitors entering the community
- Assists with keeping front lobby and workrooms neat, clean and presentable
- Closely observes lobby activity and reports unauthorized visitors or concerns
- Keeps front lobby entrance flowing and welcoming
- Keeps bell cart clean and polishes weekly
- Provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- Receives, sorts and distributes mail
- Delivers packages to appropriate person/department following community policy
- Makes accurate, timely entries into Events Log
- Maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- Enters resident maintenance requests in TELs system
- Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- Oversees resident check in system including educating new residents, inviting participation, maintaining weekly list for security
- Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- Communicates with sales team and back up sales team so inquiry calls are handled timely
- Assists with Electronic Health Record (EHR) system as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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