Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
401(k)
Training and Development
Employee events
flexible scheduling
Job Description
City Winery is a renowned hospitality and live entertainment company that merges the worlds of wine, food, and music to create a unique and engaging experience for its clientele. Established in 2008 by Michael Dorf, a visionary and veteran of the music industry, City Winery has distinguished itself across the nation for its exceptional live music performances, fine dining, and top-quality, locally produced wines. The company stands out as a multifaceted venue featuring an operational winery, intimate concert spaces, culinary and wine classes, and venues for private events, all designed to deliver an upscale cultural experience for food enthusiasts, music... Show More
Job Requirements
- 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting
- ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
- strong work ethic
- calm demeanor with customer-focused approach
- immaculate attention to detail
- effective communication skills (both written and verbal)
- interpersonal skills and a proven ability to build positive relationships with coworkers and guests
- proficient computer skills
- ability to work both independently and in a team environment
- ability to work a flexible schedule including days, nights, weekends, and holidays
Job Qualifications
- 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting
- ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
- strong work ethic
- calm demeanor with customer-focused approach
- immaculate attention to detail
- effective communication skills (both written and verbal)
- interpersonal skills and a proven ability to build positive relationships with coworkers and guests
- proficient computer skills
- ability to work both independently and in a team environment
- ability to work a flexible schedule including days, nights, weekends, and holidays
Job Duties
- Correspond with guests in person, phone, and email
- manage in-person, online, and phone ticket sales
- handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep
- maximize ticket sales and retail merchandise sales
- actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces
- assist guests with seat changes
- compile house and artist comps and arrange seating appropriately
- handle troubleshooting with guests on ticketing purchases
- close out and reconcile box office transactions
- arrange special care of VIP's, investors, or other guests who may receive gratis food or drink
- maintain a neat and tidy Concierge booth
- handle payment transactions and maintain accurate cash drawer
- attend training courses, tastings, meetings, as needed
- maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- other duties, tasks, projects as per business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: