Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.80
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Employee assistance program
myFlexPay
Job Description
Sunrise Senior Living is a renowned senior living company dedicated to empowering residents to live longer, healthier, and happier lives. With a mission centered around the sacred value of human life, Sunrise offers vibrant communities where meaningful relationships are fostered among residents, their families, and team members. Recognized as a Great Place to Work by Activated Insights for the eighth time, Sunrise emphasizes a workplace culture that is rewarding, supportive, and deeply fulfilling. Their commitment to service excellence and community engagement creates a unique environment where employees can grow professionally while making a real difference in the lives they touch.Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new computer applications
- Ability to handle multiple priorities
- Strong written and verbal communication skills
- Good organizational and time management skills
- Accurate record keeping skills
- Compliance with safety procedures and protocols
- Ability to respond to emergencies
- Commitment to team goals and principles of service
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
- Strong organizational, time management, and communication skills
- Ability to handle multiple priorities effectively
- Good judgment, problem solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the director of sales, executive director, or department coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the applicant tracking system to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital and sympathy cards to families and/or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for resident and family for day of move in
- Create and maintain marketing and move-in packet inventory
- Support the director of sales by taking and handling initial inquiry calls and assist with customer relationship management lead tracking database entry
- Keep the front desk and entry area neat and organized
- Check Bistro regularly for cleanliness and maintain refreshments and music
- Partner with community team to ensure compliance with occupational health and safety
- Maintain resident and team member rosters for emergency procedures
- Respond to emergencies as indicated in policies
- Responsible for guest and resident sign-in and sign-out
- Update resident phone list, move-in and move-out register, and guest sign-in logs
- Prepare meal tickets and account for money in accordance with business controls
- Organize and distribute mail and newspapers
- Assist with recruitment process and general administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a member of a team and contribute to team goals
- Attend regular meetings and maintain required training compliance
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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