Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.14
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Flexible pay options
Job Description
Sunrise Senior Living is a distinguished provider of senior care services, dedicated to empowering residents to live longer, healthier, and more fulfilling lives. Recognized repeatedly as a Great Place to Work by Activated Insights, this company has earned its workplace distinction eight times, highlighting its commitment to a positive and supportive culture. Sunrise Senior Living is known for fostering a nurturing environment where team members find joy and fulfillment in serving others. The mission centers on the sacred value of human life, emphasizing respect, dignity, and compassionate care for each resident. The company offers a collaborative and engaging workplace, where... Show More
Job Requirements
- High school degree or GED
- Proven experience in customer service
- Ability to operate computer applications including Microsoft Office
- Strong communication skills
- Ability to handle multiple priorities
- Good organizational skills
- Attention to detail
- Willingness to participate in required safety and compliance training
- Ability to pass drug screening and health assessments
- Adherence to community safety protocols
- Some roles may require signing a driver job description and understanding safety responsibilities
Job Qualifications
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and other applications
- Ability to learn new software quickly
- Strong written and verbal communication skills
- Good organizational and time management skills
- Accurate record-keeping abilities
- Sound judgment, problem-solving, and decision-making skills
- Ability to multitask effectively
- Commitment to team collaboration and positive workplace culture
Job Duties
- Oversee the community entry area for visitors, greet and offer beverages to guests, ensure safety protocols are followed
- Contact Director of Sales, Executive Director, or Department Coordinator for prospective resident meetings and minimize wait times
- Greet and direct potential career candidates, capture application information to launch recruitment
- Answer inbound telephone and resident calls promptly with appropriate greetings
- Take and deliver detailed messages accurately
- Provide community overview to callers and transfer calls appropriately
- Manage resident and family appointments such as hairdresser and transportation
- Send get well and sympathy cards to residents and families as needed
- Order flowers and nameplates for new residents and guest meals for move-in day
- Maintain marketing and move-in packet inventory
- Support Director of Sales with inquiry calls and lead tracking
- Perform administrative duties related to resident move-in process
- Keep front desk and Bistro area clean and organized
- Monitor and restock Bistro refreshments and maintain music ambiance
- Ensure front desk is covered during absences
- Partner with team to comply with health and safety regulations
- Practice safety procedures including PPE, fire safety, and lockout/tagout
- Maintain resident and team member rosters and schedules for emergency response
- Implement Safe Leaving Program and manage resident entry/exit security
- Respond to emergencies per policy
- Ensure guest and resident sign-in/out compliance
- Maintain high-risk elopement list with photos at front desk
- Update daily resident phone lists, move-in/out registers, and guest logs
- Prepare and tally meal tickets for Dining Service Coordinator
- Collect and process meal ticket payments
- Organize and distribute mail and newspapers
- Post daily menu
- Maintain resident credit forms
- Assist with recruitment data entry and general administrative tasks
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively in team goals and engagement
- Demonstrate Team Member Credo and Principles of Service
- Engage in team member surveys and improvement plans
- Attend regular meetings
- Complete required training and comply with regulations
- Perform additional duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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