Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid holidays
Paid sick leave
401(k) Plan
Job Description
Trilogy at The Vineyards: Club Los Meganos is nestled within the breathtaking Trilogy community, located in the East Bay area of Brentwood, California. This exclusive club is designed to offer members and guests an unparalleled lifestyle experience with its impressive architecture, elegant interior design, and scenic mountain views. The Club is a hub for luxurious amenities including a full-service Sawa Spa, dining services at Abby's Gourmet Studio, fitness and sports courts, and a picturesque vineyard setting perfect for hosting weddings and other special events. As a part of the vibrant Trilogy community, the Club is dedicated to providing exceptional recreational... Show More
Job Requirements
- High school diploma or equivalent preferred
- one to three years' relative customer service experience
- experience in a Homeowner Association environment preferred
- computer literate with proficiency in Microsoft Office
- Club Management System software preferred
- flexible and adaptable to rapid change
- ability to communicate positively and effectively with team members and supervisors
- desire to contribute to a productive work environment by maintaining a positive attitude
- excellent communication skills
- ability to work well with others and provide exceptional customer service
- self-motivated and able to work independently with little supervision
- ability to demonstrate initiative and make independent decisions based on sound judgment
- good time management, organization, and follow-up skills
- able to pay attention to multiple details and work in a fast-paced environment
- flexible schedule including evenings and weekends
- valid driver's license may be required
Job Qualifications
- High school diploma or equivalent preferred
- one to three years' relative customer service experience
- experience in a Homeowner Association environment preferred
- computer literate with proficiency in Microsoft Office
- Club Management System software preferred
- must be flexible and adaptable to rapid change
- ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
- desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
- must have excellent communication skills
- ability to work well with others and provide exceptional customer service for members and guests
- must be self-motivated
- follow direction
- able to work independently with little supervision
- must demonstrate initiative with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
- must have good time management, organization, and follow-up skills
- must be able to consistently achieve high work standards including attention to detail, accuracy and timeliness
- must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
- must have a flexible schedule to include evenings and weekends
- valid driver's license may be required
Job Duties
- Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite
- respond to requests and direct calls to staff members and relay messages
- screen members and guests for applicable building access, according to community regulations
- provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities
- maintain daily standard operating procedures for the opening
- assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers, etc
- provide resident services, business center support (copying, mailing, and Fax), event registration and fee collection, access to lost and found, etc
- maintain the organization and function of all front office equipment and the lobby
- assure proper inventory of general office supplies
- work with maintenance staff to provide a clean environment for members and guests
- assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions
- other duties and responsibilities may be assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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